University Hospital Coventry & Warwickshire Clifford Bridge Road, Coventry CV2 2DX

"My recent experience at the University Hospital Coventry & Warwickshire was extremely disappointing. I came in with a broken leg and was shocked at the lack of care and attention that I received. Upon arrival, I was told to walk it off and that it was probably just a sprain. Despite my insistence that I was in a lot of pain, the staff were dismissive and uninterested in providing proper care. When I finally received treatment, the quality of care was subpar. The staff were unprofessional and seemed to be rushing through the process, without taking the time to properly explain the treatment or provide any sort of bedside manner. The overall cleanliness and hygiene of the hospital were also questionable, with a lack of attention to detail in terms of cleanliness and sanitization. Overall, I was extremely disappointed with my experience at the University Hospital Coventry & Warwickshire. The lack of care and professionalism was concerning, and I would not recommend this hospital to anyone in need of medical care. The staff need to take the time to properly assess and treat their patients, and ensure that the hospital is clean and hygienic to prevent the spread of infections."

"You could be dying and either no one answers the phone or when you walk in, the nurses still won’t see you. Between the hundreds of calls we’ve placed, and the constant rescheduling of appointments (on their end), you’re literally dead. Wife told them numerous times she is not feeling well and after 100 checkups/ appointments, she’s been diagnosed with cancer. Maybe if the management/ nursing team did a better job, we would have had a better chance for early detection and beat this disease! The UK government / health system has failed us."

"Big thank you to nurses and doctors on 22 & 33 who cared for me on my recent emergency visit. Despite being what I can only describe as swarmed with patients, the swift care I received was excellent and very much appreciated. The hospital did look in a state of chaos at times, the sheer number of patients wanting to be seen at once looked unsustainable to me, I'm not sure how as human beings the nurse, doctor, employee at the first point of contact copes and doesn't have a nervous breakdown. Whatever the cause, whoever to blame, something needs to be done. Everyone deserves the same excellent care I received. Again, thank you ward 22 & 33."

"My Aunt was taken in today with sepsis, we knew it was futile from her underlying health condition. The treatment from Hazel the registrar in A&E and the team was outstanding. The care and compassion my aunt received before she passed away pain free and peacefully was outstanding and I thank them all."

"Ward 52 could not be more disappointing. They never pick up the phone when multiple people in a family phone to see how an 86 year old lady is doing. It is midday and we currently have no idea how she is doing and whether or not she has had hip surgery (we also got told yesterday she had the surgery but she got “confused” with another patient). I understand you are all busy but we are a very worried family who are being completely left in the dark. For my family’s sake, please start picking up the phone."