VEEZU BRISTOL Wapping Road, Bristol BS1 4RW

"Taxi Service - I was a little apprehensive about the service given that a lot of the reviews stated that vehicles didn’t show up. The taxi was early by 6 minutes - The taxi driver didn’t hassle us to meet him early which was appreciated. Wished us a happy New Year which is always nice. 5* Service."

"My partner had these pre-booked for an airport return journey around 4 months ago and they never turned up. Against better judgement, we attempted to use them again today to taxi 13 of us to a pre-booked Christmas meal that had a strict time slot. We booked the taxis a week in advance and still, an hour after they were supposed to turn up we had no contact from them. 2 hours after our booked time we received a text saying they’d cancelled. Stay well away. Useless company."

"Lovely driver and clean car. But no card payment facilities and the automated booking system doesn't tell you that or give you anyway to check. Apparently they just don't do card anymore due to fees? You can register and pay online via a text but its not the most convenient if you're in a rush."

"The driver was really helpful- he offered and picked up my pushchair and put in boot and got it out again at the end. He was helpful with putting on some music for the kids. Great service and they were perfectly on time - unlike Uber!!!!!"

"Taxi drivers friendly, on time and nice cars and good price. However in future I’ll probably book over phone only speaking to someone. the online booking system isn’t great, I made a mistake in booking the return trip in that I didn’t swap drop off and pick up round, i couldn’t edit the slot so submitted another corrected one and phoned up to ensure they had correct details, annoyingly the one they deleted was the corrected one so my taxi was on time at my drop off not pick up for return journey. Phoned up and they said they would send one asap noting there were none in the area available. As someone offered a lift and I was in middle of nowhere I cancelled the booking using their phone system (so press 2 and 2 again to cancel) however from text messages seen next day taxi looks like it still turned up 45 minutes after cancelling (much to their frustration I assume). For online phone bookings would recommend a text receipt of a to b and time is sent out immediately with a “reply CANCEL to cancel” so customer can confirm and correct trip if necessary. The other one if phone system receives a cancellation come through their system it should automatically text any assigned driver noting the cancellation so not to waste the drivers time. Would have been fine and no problem if I booked over phone in first instance I suspect. Online system just needs tweaking to prevent these sort of issues, even just adding a tick box for return journey, which would work for everyone’s benefit."