Pets at Home Putney 225 Upper Richmond Road, London SW15 6SJ

"I am a local to Pets at home in Putney, I have a rescued dog since he was a puppy, I have been going to spend my time and money to pets at home ever since. My dog absolutely hates having his nails clip, but we discovered Courtney when she was still a trainee, she was absolutely amazing a dealing with my dog, time passed and she became kind of a senior, she now can’t be bother to clip my dog’s nails and is sad because he became attached to her, today we went again because last month Courtney refused to see him, I made an appointment however I must admit I got confused and it was meant to be next week, still the way she turned us down was so horrible, she was even rude to her own colleagues during the ordeal. I am so disappointed that this once lovely young girl became suddenly so sassy just because she passed her training and seems to be in charge now of the groomer service… makes me think she was just pretending to be nice when we first met her but now she is showing her true colours. I am now looking for another groomer as I won’t go back there to see Courtney."

"I love Pets at Home but today when I had a question I had to ask to the girl in the cashier because the other worker near the shelves was a bit to busy chatting about his life to a friend. Apart from that the store is good. I am sure they could have more fishtanks to sell and more premium dog food and not just high marketing ones"

"Usually I have a great experience, although 2 staff members today seemed indifferent, one actually hindered my browsing by standing in the way of the items I wanted to purchase and offered no assistance (too busy chatting) and the other pushed past me without even an "excuse me, may I pass". However this frustration was more than made up by the young lady who served the counter. She helped me restore my VIP card and reminded me about my vouchers excellent customer service. Thank you."

"I've had many hamster in my life time and never had one as sick as the one I got from here.. Got this little guy about 6 months ago he always had skin problems then an abscess now a tumour and may have to be out down.. The vet thinks he is a bad breeding job possibly inbred. Short lady who works there is nice and friendly but the quality of products are very bad, for example the carry case for small pets is very dangerous, their fingers can easily get caught in the sharp plastic and the box can come open white your holding the handle and your pet could fall out! We need better pet stores or just ban them all together.."

"Very large pet store with a large selection of supplies, toys, treats and food. Our pup had a great time browsing the aisles and even though we'd only gone in for poo bags!"