Asda Pudsey Supercentre Stanningley, Leeds, Pudsey LS28 6AR

"Tow key observations: 1. For in store pick up of online George orders, they have redesigned the pick up point. No longer downstairs. Now with the cigarette and lottery customer services desk. Poorly set out. Poorly staffed. Leads to lengthy delays. Parcel store is not really near the desk. Staff believe poorly set up, but have stated feeding back to them is a waste of time as Asda don’t listen to there views directly. 2. Get fed up of their inability to scan parcels once picked up, to deactivate the security tag. Whilst staff think it’s fine that the alarm goes off, as a customer it’s disconcerting that others look at you and potentially wonder what you are trying to walk out of the store with. Raising the matter with the Store Ops Manager just increased frustration as at no point did he come near to simply saying sorry, but was more interesting in explaining how it shouldn’t bother me. Poor design , poor customer service…..but the George clothing range is good!"

"Large Asda across two floors with pretty much everything you need from a shopping trip; from food and drink, to clothes and electronics. For the size of the shop there aren't many employees. There are only about 8 checkouts (if manned) with the rest being self serve."

"Usually pretty good although on my last visit there was limited stock especially fruit and veg nothing on the shelves at all, then when I got to the check outs no tills were open just self scan so it made it impossible to do a big shop as it would take forever to scan at the tills."

"I have shopped here for years but wow I was shocked at the sarcasm and ignorance of the woman who was at the clock and collect point downstairs. Rude is how she was, that with an attitude to match. I am in customer service myself but never would I speak to someone or treat someone like she did with me. I had my 1 and a half year old daughter with me and my asthma was playing up as well. I went in store to click and collect and asked if my parcel had come through, she asked for my ref number waited for me to read it all out to her before saying, sorry can you repeat it all again. oh OK, no problems so I read it all out again. then she says nop it's not here it won't here until after 5pm. OK thats fine. I stopped at Cafe to catch my breath and grab a coffee. I then made my way upstairs to get back to my car and law behind I had a message in my phone to say my parcel was there waiting to be collected. Funny because when I had asked her to check she said no because it won't be there untill after 5. so I went down and showed her my ref number again and the message to say it was here. and due to my being very short of breath at this point I showed her my phone so she could just take the reference number from there. she claimed she couldn't see the number in my phone even though I was pointing right at it and was adamant I read it out to her. I don't understand why you'd do that seeing full well I was struggling to talk and breathe. she went to get parcel, and I asked to a peak to get manager who was also no help at all. customer service?? what is that? and where can I find that at this store?? NOWHERE that's where"