Premier Stores 26-28 Oxford Road, Guiseley, Leeds LS20 9AS

"Me and my other half moved into guiseley a few months ago and the lovely people who run this shop are always polite and helpful. I had a package to pick up this morning and the guy who I regularly chat with couldn’t be more helpful. I don’t understand the negative reviews what so ever! You just have to understand that this is a shop as the main business and just be patience when going to collect something. I mean packages won’t always be the people working that days main concern and that’s ok. Always had a lovely experience and so do my family when visiting me. You guys just keep doing you! We would be lost without you round the corner."

"The staff in this store are extremely rude and unhelpful (one guy specifically) I can never ask a question about the Evri postal service without the owner of this shop having an attitude, he never wants to help! - I’ve still continued to shop in there regardless of how rude the staff are but I won’t be shopping there anymore and I recommend you don’t either. They don’t deserve your money. I also love how defensive the review comments are from the shop owner. Take some accountability and realise you have a terrible attitude and service, it’s bad for business."

"I never leave reviews - I came here to leave a 5 star simply because I visit this shop so often and receive such a friendly service from the staff every time. My jaw dropped when I saw the reviews - to read them, you'd think they flogged people as they came through the door. Now I'll admit I've never tried to return a Hermes package through them which seems to be the point of contention, but every time I've been in all of the staff have been lovely. This includes the owner who people seem to centre their complaints around: he's always very polite to me. I just had a quick google, and it is worth noting that Hermes appear to have a 10% parcel loss rate. That means is you just threw your parcel in the river, its 10% as good as attempting to return it via Hermes. Being certain that the store are the ones who lost it is a bit unjustified in these circumstances."

"Just don't even bother going. I wouldn't usually say abandon a locally run shop, but honestly just go to Morrisons. The staff are incredibly rude at this Premier Store and it's a dirty shop. They have an Evri package drop off, but they are so rude when you come drop one off - why do you even bother being an Evri drop off shop? You literally get paid for every parcel that gets dropped off and more people coming in your store, so stop complaining. From the other reviews on here, I will wait to see what witty response the store comes back, with instead of making their shop actually worth visiting and one that the community likes."