Lox Hair 2 Cedars Avenue, Coventry CV6 1DR

"I came here in April this year and had my hair done by the owner and as it was done very well I returned for a maintenance appointment. Unfortunately, on my return visit I have never been spoken to in such a rude manner at a hairdressers in my life, I would now definitely not recommend here. Firstly my appointment was at 3:30, I arrived for this on time and was told that she would be 5 minutes as she was finishing someone else off. I didn’t sit down into the chair until 3:55. I wasn’t very impressed as I had rushed out of work to be there on time. My hair was done and the foils taken out followed by the application of the toner - by now it is 6:00 pm. I was told that it would be left in for 5 /10 minutes as she finished off another clients hair. I was also told I’d be gone by 6:30. However, she did not come back to start the washing process until 6:25 pm. Bearing in mind that I had had to wait 25 minutes when I arrived this was not overly impressive. I received no apology for this and her mood had certainly changed. My hair wasn’t conditioned/massaged properly and I felt she just wanted me gone. When I came to pay I was told it was £95. When I had come in before I was told future maintenance appointments would be £70. I can understand that prices can increase however this was a rise of nearly 33% which to me is slightly excessive. When I questioned this she became very rude and told me I was being rude for questioning the price, that “hairdresser time” was different to normal time, that maybe she had said £70 because that didnt include blow dry (why would I walk out of a salon with wet hair?!). I had to be home by 7 and through no fault of my own was running late so I neither had the time nor the inclination to fight this point as I had been there for 3 and a half hours so I paid the £95. At the end of the day of course things don’t always go to plan and mistakes are made. However it was her extremely poor customer service - I just about managed to get a very sarcastic “sorry” from her and this poor attitude has made me decide not to return. If you are the owner of a business you need to be able to have the correct attitude in dealing with your customers. Hers was extremely rude and condescending. Under no circumstances should I have been spoken to like that when ultimately what did I do wrong here? I am the paying customer and, as such, I am allowed to question the price of what I’m paying for. Such a disappointing experience and one I will certainly not be repeating. Not recommended which is very sad as I do like to support my local businesses."

"I am a regular customer of Emma- i have been for several years now. I like how she colours my hair. It’s always a pleasure to go to the salon. It is well worth the drive across town. I always look amazing when I leave the salon. I wish I could come everyday!"

"Emma is a very good hairdresser, who listens to your requests. She gives advice if required. I always leave the salon feeling really pleased with the result."

"Had my hair done by Ashleigh today and am very happy with my hair! She was wonderful, friendly and also gave detailed advice on what would best suit me. I am loving my hair right now and would like to thank Ashleigh for the job! Amazing- 10/10 :)"