Sturgess Motor Group Coventry Road, Broughton Astley, Leicester LE9 6QD

"AVOID AT ALL COSTS…KEPT MY CAR FOR FOUR MONTHS!!! SHOCKINGLY RUDE MANAGEMENT TEAM To cut a long story short these are the key events that followed me trusting them to fix my car (November 2022 - February 2023): -Nov They claimed to not be able to find a fault even with me asking them to look again and sending on AA teams results which had brought up a number of issues (still charging me £135 diagnostic charge) -was implied I was lying as they couldn’t find an issue (I actually doubt they even checked) -Caused me to have a very lucky near miss accident after being given back an unsafe car (which cut out all power in the middle of a dual carriageway cross roads) -I had to call the AA out for a second time at my expense -Car was then checked again and all the results under the sun came up with a large bill attached -I asked for the main issue to be looked at and the window wipers only -after this was spoken about I then didn’t hear from them without me chasing for weeks on end. Always being promised a call back but never receiving one. -at this point I filed a complaint with fiat head office aswell as the branch themselves -I was told there were not courtesy cars available as each week went past more costs for my travel to work were occurred - I managed to speak to the service manager who spoke to me in a very patronising way…asking if I knew that there was a cost of living crisis going on. And this was the reason for my wait. I explained that I was full aware and that in fact at this point I was more upset I wasn’t being kept up to date as each week rolled past and I was wasting my time chasing. He then promised to keep me up to date and call me every day (this didn’t happen in fact I never heard from Him again) -more weeks past by with no communication on their end and still no car (it was now January) - by this stage it was getting very frustrating I raised further complaints and was finally passed onto to the general manager plus the customer service manager. -the customer service managers tone of emails made it sound as though I was in the wrong for complaining or even asking why it was taking so long to get my part and fix my car -by this stage if spent so much on travel and was having to say no to seeing friends and family due to not having a car -a phone call with the general manager ended up with me in tears after being spoken to in the worst manner and of all those I’d spoken to at the company. He actually ended up putting the phone down on me after not being able to answer why I’ve been treated in such a way and why he was suddenly claiming that they had no courtesy cars at all even though the service manager had told me they had 15. -following this I kept in contact with the customer service manager via email and was waiting for a call from the team when I received an email to say there service team member dealing with my case had left the business but also to let me know after nearly three months of waiting the part had arrived however it wasn’t the correct part!!! - to which I asked the customer service manager to confirmed was it the fault of Fiat or ordered incorrectly? ..it was confirmed it was order incorrectly ..ofcourse I wasn’t shocked by this stage -what was funny was how suddenly a car was found only at this stage for me to borrow for afew weeks A word of warning to the wise. Avoid this garage …I would believe this garage is very close to closing down as they are clearly struggling with both staff and the services they provide"

"Dealing with the Sturgess when purchasing my new used car was an absolute pleasure. The process was dealt with in a courteous and professional manner of which i have never come across before in the many cars i have purchased. The sales person Carl was courteous and put us under no pressure at all to buy. Even the GM came out to see that were happy with the car and the service we received . Will definitely be back when choosing my next car. 100% 5 star rating from me."

"I dealt with Rachel in service bookings because I needed a new service book for my Nissan Micra. Extremely helpful, excellent communications and I'd go as far to say that it's the best customer service anywhere. Thank you Rachael."

"Dealing with Sturgess Leicester for the purchase of a new Land Rover has been a refreshing experience, in a world of under-performing dealers. Having been bored by poor service locally, I chose a dealership 90 miles away, which was recommended by a friend. Glad I did, couldn't be happier with the personal service I received and the support and advice during the buying process from Daniel Farrell. My car was delivered on time and with quite a ceremony. Everyone at the dealership was friendly and engaging and they clearly have a passion for looking after their customers and cars. Outstanding!"

"Picked up our 2nd new Fiat within the space of 6 weeks from Sturgess last weekend. Great service from Amy and the team who were willing to do that extra bit to make sure we got exactly what we wanted and help facilitate the 'deals'. A refreshing change from other local dealers (Coventry I shouldn't mention them really *cough* Research / Allen Ford / Suttons) who talked the talk but failed spectacularly to walk the walk."