Zizzi - Cardiff St David's Bridge Street, Saint Davids Centre, Cardiff CF10 2EF

"The food was great and delicious however the service was not perfect. It was slow and I had to leave without taking the dessert I ordered with my kid meal"

"Food was great. Your standard Zizzi. Hot and fresh Italian! However, service left a lot to be desired. Took a while to be served and an age the get the bill especially if paying with clubcard vouchers."

"The ambience and service was really good. But the food and drinks were not up to the mark. Had ordered a spicy pizza, but the pizza lacked the spice and instead was very tangy."

"Having always walked passed the place we decided to give it a go tonight. It was absaloutly awful. We were waiting to be seated/greeted for ages. And met by someone who spoke to soft I had to ask about 5 times what he said after I asked if there is accessible seating. We sat next to a Table that clearly has not been cleared for some time. We were explained how to order, which again we didn't hear anything. Between the two gentleman that were in the floor, absaloutly useless! The food was disgusting, table with dirty dishes next to us. It's tasted like something had died and gone rank on my plate and that of my friends. The only salvage was the friendly bar lady who discounted our mains. 100% would not recommend."

"Terrible experience! I've eaten in various Zizzi restaurants over many years and always enjoyed, but this restaurant should not carry the Zizzi brand. Awfully slow service but not through lack of staff, they were simply disinterested! The person who I'm guessing was the manager had the worst attitude/behaviour, chatting to his mates and focused on his phone rather than keeping an eye on how the customers are! The service was so slow I nearly walked out. A couple in front of me spent 10 minutes trying to attract attention (the place was nearly empty) and eventually one of them had to get up and walk across to one of the waiting staff! They spent as much time explaining and persuading people to use the online ordering and payment app than the time to actually take the order or payment. I asked to pay using the normal way but the bill never arrived so was forced to pay online! The food service was slow as the kitchen appeared to be busy preparing Deliveroo orders, which were clearly prioritised over seated customers. Isn't it time for us to boycott restaurants that do this? Not a good experience and the Cardiff branch of Zizzi is definitely to be avoided."