Trailfinders Bristol 48 Corn Street, Bristol BS1 1HQ

"Very friendly and helpful. Well worth going there for booking a flight or a holiday.."

"I booked a holiday here with Sam's help and I had the best experience! Him and another colleague answered all my questions and were a huge help! I'd definitely recommend and return in the future!"

"Booked a holiday to Canada and had a number of issues. We were travelling with a baby so made sure to ask for a car seat for our airport transfer and a cot for each hotel. The driver turned up at the airport without a car seat, and no hotel had a cot in the room for us. Trailfinders were very responsive when contacted, but when they asked me what I would view as a suitable outcome for the complaint and I said the extra charge we'd paid for the car seat for the transfer, tried claiming we wouldn't have paid anything extra for this (which I do not believe for a second - EVERYTHING costs extra!). Possibly the worst thing was that we booked with Trailfinders to give us comfort that everything would be done correctly around Covid travel requirements. We were told that booking in my wife's maiden name would be ok, and even checked again after booking that it wasn't necessary to change everything into her married name to be consistent with her covid documents, and were told there wasn't as long as we could prove the change in name. When we came to check in online her Covid documents were not accepted because of the difference in name. We called trailfinders who said everything did need to be in the same name (despite what they'd said before) and that we should rearrange our holiday (a day before we were due to fly). When I pointed out that we'd been told by them the difference in name should be ok we were told that they didn't give advice like this (even though they did), and that the advisor had noted on our record that she had told us to check the requirements for ourselves (even though she didn't). Luckily we ignored the advice to re-book as we were already packed, and everything worked out ok, as Canadian customs have the common sense to know that a woman's name can change when she gets married. Overall we had a lovely holiday, but the premium you pay for trailfinders to make all the arrangements and be there to support you wasn't worth it for us, because the arrangements weren't made properly, and they didn't support us."

"post sales experience is really poor with these guys now. There is no way of getting in touch with your sales rep other than to call and wait in a queue for 45 mins to 1 hour (if you are lucky). There is no queue wait time information provided or call back options (standard call centre tech for many years). 9 times out of 10 your rep will be on a call and you won't get to speak to them anyway. No way of emailing them or digital messaging to get a quick answer. Trailfinders need to up their game with their post sales technology and CX as its pretty poor and would put me off from booking with them again."

"I literally cannot book a flight without trailfinders any more - I would miss them too much! Outstanding customer service, the friendliest team, and brilliant prices. Plus that money can’t buy extra: piece of mind that if anything goes wrong they’ll help you sort it. I have booked every long distance flight in the last 5 years through them and I think I always will! Not to mention their top notch Covid cover insurance and the fact they hold your money until your holiday is over (rather than spending it like other companies do) in case anything goes wrong. I have recommended trailfinders to my family and friends and will continue to!"