Oak Furnitureland Lysander Road, Patchway, Bristol BS34 5TX

"They refused to deliver my wardrobes, having not told me that they won't lift them over a bannister and charged me £80 for their failure to deliver. Do not use this company."

"If I could give this a 0 star I would, my grandma bought a sofa in May in which was delivered wrong and only half was left after waiting 9 weeks. Then had another date of today for the other part to be told one days notice it won't be coming and won't be delivered until January. When going into the store they refused to help as said its customer service. Having a showroom with staff that cannot help and no manger in store. When asking for a refund she got told they need to collect the half sofa before they can refund her leaving her to have to sit on a floor at 75 years old as she will need this money to use to buy a new sofa. Never experience customer care and service this bad my whole life! STAY AWAY FROM THIS SHOP!!!"

"Absolutely rubbish company delivered our order only 2 of 4 items not damaged or broken !! Had to unpack everything to find this out and get rid of all packaging ! Another day off for pick up of damaged stuff and another day off for replacement items and guess what !! Worse than previous delivery another day off to pick up again so cancelled the replacement’s cheap and shoddy furniture the only oak about it is the top !! Really go elsewhere customer service and company are rubbish imported furniture not inspected and sent out rather buy from second hand store !!!"

"Really awful after sales customer care. Would never buy from them again. I paid a lot of money for bedroom furniture, 1 wardrobe delivered was badly damaged and was taken away but I've been left to dispose of the rubbish from that one and the replacement one! Customer services very unhelpful"

"Yes, this could of been a picture of our brand new 10-12 seater oak dining table and chairs, ordered early January. Oak Furnitureland emailed us on Saturday 5th March to confirm delivery for Monday 7th March, as agreed at time of purchase. Sunday we removed old table to make room for the new delivery. Received email early morning 7th March to contact Oak Furnitureland URGENTLY as there was a problem with part of the order. We rang them URGENTLY ( as requested) and spent several hours on the phone, No answer, tried to raise an online enquiry on their website, no good it directed us back to the customer service line, yes the one they don’t answer. Tried to ring again on Tuesday and today - no answer. I rang their Sales line this was answered almost immediately but they can’t help with after sales!!! So, here we are, no new table and chairs, no way of speaking to anyone, and now having to resort to using our caravan table! Why is it our responsibility to contact them when the delivery they were responsible for did not happen? Why can’t I speak to someone to find out what is happening? Absolutely appalling customer service! Now at the point that I want a full refund. I have no faith in this Company! Thankfully, we did not also buy the three piece we were also looking at or we would now be sat on the floor!!! I have written to their head office with a letter of complaint butI won’t hold my breath in the hope of a quick response. So be aware their after sales service is atrocious. Now to battle to try and retrieve our money as they have broken their contract with us."