Furniture Village Cribbs Causeway Lysander Road, Patchway, Bristol BS10 7TX

"We purchased 2 sofas today and the salesman James was absolutely amazing, top quality. very relaxed conversations, very informative and with absolute no pressure. The price, the purchase options and cover available were very clearly explained. Tony was a great source of info with the finance side. We spoke to a few sales professionals today and the whole team were top quality"

"Amazing experience at furniture Village in Bristol, Cribbs Causeway. If you ever visit here pls see Andy because he’s the best. He very professional yet makes sure you go happy."

"Very disappointed with the quality of the material on our new sofas. Material was loose and wrinkled, local store unable to deal with our complaint and had to go through central complaints and ombudsman who insist this is normal. Make sure you see your chosen material on finished sofa before buying."

"Started off with a great experience but after they had my money , it went down hill rapidly. As most do ordered the sofa and awaiting for the call to let us know when we were due to get our new £3k+ sofa, we had a phone call that our sofa would be delivered the next day, so we needed to make room and get rid of the old sofa, i took it outside and cut it up to take to the tip, then i have a phone call back saying sorry we made a mistake its not tomorrow its August... we were in june...... so i explained that now we no sofas.. they said sorry but nothing they could do.... i had to take it further and after a number of phone calls and visit to the store to speak to the manager and regional manager i got them to agree to supply some temp sofas, however i said they need to be modular to fit in the house as one of the door way was tight.. they sent a sofa which was to big and while trying to force it in they destroyed a door frame, and had to take the sofa away...so now another sofa was being sent, so need to take another days holiday to be home for this delivery...we now needed to get furniture village to sort the damage of the door frame out, so one person out to look at the damage and then anther person to fix it, even that took a few attempts because they didn't show up on the agreed day.. Eventually the sofa did arrive, and all was well for a while, until the charging unit in for phone have stopped working, so a repair gent came out and said we need to order it but will be 10 days, that was may 2022 - The unit just arrived, i call them up to find out when they will be here to repair the unit, turns out it is my responsibility to call them to arrange for them to call me back (in 48 hours) to arrange or the engineers appointment. since then we have had screws fail out underneath the sofa and while on this call the the aftercare team i said they need to come and sort this issue.. the aftercare team said they cant help i need to email another department to deal with that.... its a complete joke of customer service SO far its 5 days off work to be home to sort these issues out...and still have issues to resolve. Avoid!!"

"I bought a new table and chairs in Furniture Village Bristol in 24 January, ETA was about 9 weeks, but in the end took 5months to deliver the table and chairs, everytime i call them to ask about the table they keep tell me they will ring me "tomorow" (they never did) until finally the deliver company call me asking me for a deliver date. The staff in the store was ok, the day i bought the table everyone was happy and smile but when i return to ask where my table was, was a bit diferent. I give 3 stars because the table and chairs are in good condition (you never know). I dont think i will return there to be honest, poor customer service."