Nova Direct Ashton Road, Harold Hill, Romford RM3 8QQ

"AVOID THIS COMPANY. COMPLETE SCAM!!! I took out insurance with this company after finding them on a well known comparison site. I paid the initial payment and took a screenshot of the confirmation. I then received an email the next day telling me I was not insured until I had spoken to an insurance broker and sent documents. I then requested to speak to broker. I was told they would call back in 5 minutes (the call never came) I then tried to follow the instructions and book a call which wouldn’t be available until the Monday which was no good as I had a prenatal appointment on the Friday. I then (24hrs) after thinking I had purchased insurance decided to cancel and insure with a more reputable company. I then started receiving very condescending emails throwing terms and conditions at me and stating I wouldn’t get a refund as there was an admin fee charge. Admin fee even tho it was done online. Seemed a bit suspicious. I then asked my bank to claim back the money as I did not receive the service I paid for, had not signed any contract and had not spoken to a broker to validate insurance. I was also well within my 14 day cooling off period. I have since received threatening emails saying I am being taken to court and they are getting a ccj taken out as I am in breach of contract. What contract? In their own words I was not insured! I am currently 34 weeks pregnant and the amount of stress this company has caused me has been unreal. They are a joke and should not be allowed to get away with any of this! This company needs shutting down!"

"I wish no stars were possible! I bought their breakdown cover and upgraded to silver. What a terrible mistake. This breakdown cover was not great. I didn’t get a mechanic out until 2hr 45min on a Friday teatime, but more importantly BEWARE THE POLICY WORDING. If you purchase silver policy it looks like the only thing you don’t get is European cover. I was told part way through my wait for the mechanic when I called back about recovery that it was too late to “select that option” and that I had chosen roadside assistance. I read the policy wording back to the agent and explained if getting the vehicle going wasn’t an option, it said they would provide recovery of vehicle and move up to 4 passengers to local garage or home. The agent corrected me and said “the policy says we MAY” do that. Absolutely amazing. Miss-sold a policy that provides EITHER roadside assistant OR recovery or your vehicle. I was 25 miles from home, a woman on my own in a Friday night trying to get back for my young son. They said “if we can’t get the vehicle going we can make a couple of calls for you for recovery but the service will be fully charged to you” Thank god the mechanic got my car going, but knowing that was the only option or I was on my own added Street a time when you count on the service you think you’re paying for. One for trading standards……."

"AVOID THIS COMPANY!!! They are a complete scam. I had gadget insurance for 1 year, received my renewal document which I decided to not go ahead with and planned to opt out of prior to the renewal date. 7 days before my renewal was due they took £78 out of my account, this was £20 more then my renewal price so I couldn’t work out what this money was for?! Tried to contact the company with no luck, sent 5 emails - no response. I opted out of my renewal (which I had to pay an additional £9.98 to do). So right now I am £90 down with absolutely nothing to show for it. Can’t get hold of the company to get my money back. Absolutely scam! Companies like this need to be closed down they are just doing anything they can to get innocent customers money. Disgusting."

"This company has a clever way of making money. You will find them offering a completive rate for insurance on a comparison website, and so you agree and accept. They will then call you for a "validation call". The purpose of this call is to tell you that the insurance you opted for is withdrawn / no longer available. They will offer you a new deal, several hundred pounds more expensive. You will, of course, refuse, as this is not what you wanted or agreed to. They will then agree to refund the money you paid but less a £75 "admin fee" for cancellation, and cite their T&Cs for doing so, even though it is they that cancelled the insurance. The refund for your money, less £75 takes 8 weeks or more. You cannot complain as no one responds to you. Literally money for nothing. Why did I not think of this?! 5 stars for fleecing people, but zero stars for being a reputable company. Sadly, I have to award a minimum of 1."

"My car had broken down on Friday morning and I then didn’t have time to call the nova breakdown as my main priority was gyro work as a carer. I work 12 hour shifts so didn’t get in till late. Called nova on the Saturday morning and after an age getting through was told that as I had left it longer than 6 hours to call it was avoid breakdown claim. It was explained that it was in my policy that you cannot leave the call longer than 6 hours. Even though I said it’s broken down now as won’t start. Please folks take heed what a ridiculous breakdown company and no use whatsoever. Ian now left with a broken down car. Friends and family are appalled as the companies they use all state to call within a reasonable time which I consider I did. I have been with this company for several years and this is the first time I have had to call them. I will not cancel my policy as they will probably charge me a fee. I will not renew when it expires next year. In the meanwhile I will be joining a reputable company please folks do the same. Iam now going to be making my own way with the help of Friends a garage. I would not even trust having to call them out as goodness knows what they would come up with and I suspect they would try and charge you extra and do all they could not to come out."