Poinsettia - Lingerie | Swimwear | Maternity 36 Langside Place, Shawlands, Glasgow G41 3DL

"Two stars only because the bra i ordered (sugarcandy) was so fantastic- however i wish i read reviews over the customer service before purchasing. Atrocious. Firstly the packet didn't ship until 9 business days after purchase, and only when i asked what was happening with it. Packet got to my deliverer (PostNL) fine, i was home and watching the app all day (Thursday) and suddenly it was marked delivered! I sent an email to sales in a panic and the reply i received basically made me out to be some sort of fool who couldn't realise a package was in her hands. I asked multiple times to make an inquiry to Royal Mail, because none of my neighbours had it. Again with the reply that i should call the police if i think it was stolen. Well, that was my plan but they could also start an inquiry at the same time. Ended up my packet was stuffed in my neighbour's letterbox sometime over that weekend- we were both away and she gave it to me next time she saw me, luckily. Postman had signed for the packet himself- when i flagged that as a possibility in my original email, the reply was "packages are only signed for as delivered upon delivery". Well, as we can see, they are not. Would highly recommend avoiding this store."

"My wife ordered a swimsuit at £53.10 for the daughter for a Christmas present. It was a Freestyle one piece Athletic Swimsuit Freya. The daughter only wore it three times when the wire came out underneath the bust area. It hadn't been washed only hand rinsed. On 21 January 2023, the wife e-mailed (couldn't get through on the phone) which wasn't answered. On 25th, after another e-mail, the wife received a response asking how the item was washed. Further e-mails from Customer services (Vikki) stating it does take a great amount of force to push an underwire through the fabric as they are coated to prevent piercing. To me this is accusation the fault was deliberately caused. We were told to return the swimsuit at our expense using Royal Mail tracked only where the item would be returned to the manufacturer for assessment and if a manufacturing fault a new swimsuit would be sent out or the faulty one returned! In e-mails Vikki kept quoting UK consumer contracts and just generally unhelpful. My wife will definitely NOT use this company again as the customer service response has been extremly poor. She only wishes she'd read reviews of this company first as she wouldn't have ordered in the first place. Now regretting buying the item and the problems its caused as it was a present."

"Avoid at all costs! I wish I had read the reviews prior to placing an order. However never received the items and requested a refund which was given. Also another item I ordered apparently was not in stock originally and was refunded. Extremely poor level of customer service. Very poorly managed retail service."

"I've had mixed experiences ordering from Poinsettia. I have ordered from them and received my order, though it took longer than expected to be dispatched and arrive. I have also placed a couple of orders for items that were then refunded without explanation some time afterwards. I tried contacting customer services each time (more than once) but never got a reply. I am assuming what I ordered was not in stock, but to take my money only to refund it later is just bad business, and really poor customer service."