RightSure Insurance Oakcroft Road, Chessington KT9 1BD

"We have used Rightsure for our landlord insurance for about three years now. Each renewal is competitive and generally we regard the pricing to be good. We never seem to be able to beat them using comparison sites."

"Do NOT purchase insurance from these clowns. Deposit paid of 116, cancelled within a week because other insurers are better and they want to charge a £90 cancellation fee. Its within the 14 day cooling off period and their website does NOT direct you to the horrendous terms and conditions prior to purchase. AVOID"

"I wouldn't recommend this insurer. It came up on MoneySupermarket. I received a call to discuss the policy after purchasing, something that hasn't happened to me previously in 32 years. They wanted to charge me more due to not being able to use my existing No Claims Discount on a second car, fair enough, but this was not made clear to me when taking out the policy. They stated their cancellation charge was £90, which is significantly higher than other insurers, or £120 more to have 0 years NCD. I ended up paying more. Interestingly, re-running the quote on the price comparison site with 0 years NCD didn't make any difference to the price of the policy, given my age and clean record. Looking at TrustPilot reviews, this appears to be a recent theme with this insurer, look elsewhere and avoid unexpected post purchase premiums."

"Absolute rip off. Con merchant,s stay away from this so called company. Insure u online then call u the next day to demand more than double the initial payment on top. So your left with no option but to cancel policy and get charged a ridiculous amount for this. 14day cooling off period my A###. Avoid Avoid Avoid"

"Avoid! Finally i got to meet proper scammers in my life too. These guys seems to be bot interested in selling insurances but rather endlessly increase initial premium. My story in short - Purchased insurance via MSM app and got cheapest quote. Should have been listening to my intuition as it suggested initially to pay £40 more and get reputable company. Anyway, the email came to suggest that i am insured with highway and rightsure is just a broker. My fault, didnt google before purchasing. Few days later received a call from this company and was scrutinised with tons of questions. The person appeared not happy that couldnt find anything to increase premium. Eventually he discovered that no claim bonus should be shorter because its car related. Ok. Said he need to recalculate. Great. Premium increased by £70. I accept is my fault. I was promised that nothing else is to be changed. Well this was just a start as you may expect. Every other day started receiving multiple Emails, sms, posts with urgent actions to respond within 7 days otherwise insurance is cancelled and penalty charged. I tried to be calm and provided all requested information. Eventually received a voicemail that my premium has to increase because i provided wrong information on how long vehicle is owned. I did send a screenshot from MSM app with what information was sent to them and is correct. They took a pause because they need to speak now to IT department to find out XML files sent across from MSM to them.Few, hopefully couple of days of peace now. Not sure what would be next saga these people will invent. Please expect this to be a stressful journey with these people if you purchase insurance with them. Better avoid. Poor ethics and clearly a scammer company in my subjective opinion. 348 days till renewal with normal company…"