Glen Carriers Forwarding Ltd. Off Warple Way, London W3 0RQ

"We have used Glen Carriers many times and they have always been helpful and efficient and delivered when they said they would."

"Always friendly. Used their shipping services several times a year for 10 years plus. Never failed us yet."

"I shipped some items with Glen carriers based on door to door delivery. However, when goods reach srilanka( 5 months Later) goods was not delivered( which I paid )to my house as they promised me in the uk office. I had to contact the guy who supposed to deliver them and he was not willing to deliver stuff hence he was keeping the package in his house somwhere in matale complaning that he dose not have fuel to deliver them to the address in srilanka.i insisted him to iether deliver my stuff or provide me with the details of which I can come and collect my package.he deliberately ignored my calls and phone was switched off everyime I tried to reach him. Eventually i ended up going to his house collect the goods from his house which was absolutely unacceptable. All I got to say to the customers who gose there thinking these guys are reliable they are not. Not only unreliable but stuff would go missing( many items gone missing) . My advice is when you send goods with them please take notes of the stuff you send otherwise u will sincerely regret later. I would never recommend them to anyone else. I rate 1 star with 0% customer service."

"Hi Glen carriers, Today (13/4/22) I've called your shipping company in London, to get new rates (charges) and changes. The call has been diverted to the Customer Services in SriLanka, which this kind of good service wasn't there before with this company. I also want to mention that a lady named "Shamila" talk to me as a Customer Service agent in SL, and she has given me a top class & wonderful service with much information about the services and charges. I am totally happy and admire of her Customer Service and communications with good attitudes. Hence I decided to put this comment on the company Google site. I believe that Glen Carriers shipping Ltd, will keep this service for permanently, as it is very helpful to all kind of customers. Thank you."

"The company has been around for decades- my parents and family used to use it regularly. It seems to be a very different company now and must be under different management. Last month (Nov ‘21) a large theft out of 2 of 3 of our boxes by the time they arrived in the provinces in Sri Lanka was met with no comment from the delivery drivers in Sri Lanka and no response from the UK manager to 3 phone calls (message given directly to a staff member) and 2 emails over the span of 3 weeks. It is surprising that a modern day company can have this level of poor communication. There is nothing we can do to retrieve the stolen items but it is the consistent refusal of the company to respond to our early enquiries that is most surprising. This is not the same Glen Carriers that built the reputation we and many others once trusted. There seems to be no admin staff there now to handle enquiries and provide customers with a basic service. We will not be using them again."