Meadway 1019-1021 Finchley Road, London NW11 7ES

"Took taxi two times when we were in London- from LGW to the city and then to LHR. Both times seamless. Once the guy was a few minutes late but their call center is always on top of things. Website is super easy to book on. Not sure if it is cheaper or more expensive than the cab etc- but for us - 4 people with 7 bags this was a sure shot way of traveling peacefully."

"This firm is a complete shambles. I booked a car 4 days ago because I needed a 6 seater with luggage to the airport. They accepted the booking and my credit card and emailed to say so. With less than 45 minutes before pick up they called to say they couldn’t find a driver. What sort of firm doesn’t pre arrange a 6 seater collection in particular? In my many years experience this is a first. And frankly the attitude was so poor of the guy on the phone as it’s obviously not his problem. Had to scramble to get an Uber and a black cab which will cost me a fortune. Don’t use them"

"Awesome driver! Awful service 30 minutes late with no updates. It’s become a regular thing. Poor service. Such a shame because they used to be amazing. Been using Meadway for over 20 years. Let’s hope we don’t miss our flight!"

"If I could give 0 stars I would. I have used meadway for well over a decade. The service was always fantastic. Until recently, in the past year, when I have had issues with every single booking. Not only have Meadway confirmed and then cancelled 2 airport pick ups a day or two before the ride was scheduled, but the cherry on the cake was when they cancelled my pick up from heathrow to north london 5 minutes before they were due to arrive. I arrived at the airport with 3 suitcases and 2 small children after having made the reservation several days before, and receiving a confirmation email, as well as checking with them the day before again to ensure booking was secure, which was again confirmed. As I arrived at the arrival hall I received a voicemail (once my signal was back) saying my pick up was cancelled as they had no cars available. The c msg was left 5 minutes BEFORE I was due to be picked up. I received no apology whatsoever and with it being rush hour on a friday afternoon and being with 2 small kids and large suitcases I could not take the tube. The only service I could find was with Addison Lee which was double the price and we had to wait almost an hour, which was a huge inconvenience with young tired children who have been up and travelling since 5am. Whilst mistakes happen, I put this one down to complete lack of respect and regard to customers. This wasnt the first time Meadway have messed yp recently, and when I contacted the company to complain after the fact, I was practically brushed off. I have vowed never to use them again even if I have to pay a higher taxi fee . I would honestly rather walk to the airport for miles than ever use their poor service ever again. Absolutely disgraceful!!!"

"The worst company I have ever dealt with. Driver turned up an hour late. When asked why he was so late, he start shouting at me and cursed me in his native tongue, that I spoke and understood very well. I called the office to complain and my called got answered by a savage with an attitude. He threatened me and dared me to show up at their office in person! DO NOT USE THIS COMPANY!"