Totally Driven 152-154 Coles Green Road, London NW2 7HD

"Please avoid. We had booked a minivan, and they sent us a prius instead, which was much cheaper to book in the first place. Customer service was not helpful and kept arguing that a prius is indeed a minivan which is ridiculous. It could not fit the 4 suitcases in the back, as advertised and we had to travel with luggage in rhe cabin. We were travelling for 24 hours with a child and completely exhausted. It is an easy target for such scams, they send a smaller car and we can wither wait hours for a replacement or get home in whatever cramped conditions available. Driver was not helpful once heard our argument with the customer service. Basically dumped our luggage and said "I'm done, I gotta go" . Overall a terrible service, please avoid ."

"Be prepared to be ripped off when you use their discount codes. I booked a journey to Heathrow Airport yesterday, with a discount code. They phoned me after my booking to confirm the journey yesterday and everything seemed OK. My trip was supposed to be at 8am this morning, they phoned me at 7.15 am only to inform me about a mechanical problem in my driver's car and they offered me another service for the same trip for £10 more. This happened to me once more with another minicab company. I guess this is what they do. They think that you'd be desperate enough not to miss your flight and accept their higher offer. I did not. I arranged a journey with another company. When I told the guy who was talking to me that I believed this was their regular practice to rip off their passengers, he could not deny it. When I asked him to be honest about the issue and how he would feel in a situation like this, he again could not say anything. I understood that this was the company's policy and the customer service guy could not do anything about it. So, when you come across with a broken car issue just one hour before your booked trip, understand that they are trying to rip you off, or they've already found another passenger who pays more and they want to cancel your booking. Either way, this is not a good practice, this is a disgrace. If you ever come across with such an issue, do not accept their new offers. Just call other minicab companies, the price that you'll pay will be the same with their new offers anyway. Shame."

"After performing thorough search and comparisons, we decided to contract their services to and from central London from Heathrow. Glad we did. They were early to meet us at terminal 5, and punctual to pick us up at our hotel. Their rates are reasonable and competitive. The drivers were pleasant and accommodating with clean vehicles. They also provide a tech savvy tracking system for your phone to track the progress of your driver arriving at your pickup point. I will use them again without hesitation when returning to London and have already recommended them to two of our friends."

"I am a big fan of Totally Driven and I am using it on a frequent basis for business or personal transfers to the airport. It is very easy to book and allows to add waiting minutes for free so it is hassle-free to schedule your taxi waiting for you on your arrival. I had an excellent experience with Taxi Driven. I had booked a taxi for an early morning transfer from my house to the London City airport. I have got a call from the driver that was waiting for me on-time. He was very friendly, helped me with the luggages and event stopped the taxi for me to check if I had the passport with me. The car was also clean and very comfortable. I would definitely recommend Totally Driven, have used their service quite a few times and never had a single bad experience"

"The car was good, big enough and the driver helpful, my only complaint was the driver was late, I booked it for a set time as I know how long it takes me to get through an airport. Despite, getting warnings about extra charges if we were late, we were there on time, the company thought it knew better and scheduled the driver to be a certain time after the plane landed. I ended up making calls on my overseas phone when I landed to track down the cab. If I want 8.00 pm then it is my issue if things are late, we could have spent 30 minutes having a coffee instead of chasing around for the taxi."