Vets Now Head Office Castle Riggs, Inverkeithing KY11 8SG
About the Business
Vets Now Head Office, located at Penguin House in Dunfermline, is a leading establishment for high-quality veterinary care. As a point of interest and a health-centered institution, Vets Now Head Office is dedicated to providing the best possible care for pets and their owners.
With a team of skilled veterinarians and support staff, Vets Now Head Office offers a wide range of veterinary services, including emergency care, routine check-ups, and specialized treatment. The facility is equipped with state-of-the-art technology and equipment, ensuring that pets receive the best possible treatment.
In addition to its veterinary services, Vets Now Head Office is also dedicated to educating pet owners on how to care for their furry friends. The team provides helpful tips and advice on everything from basic nutrition to behavior management, ensuring that pet owners have all the knowledge necessary to keep their pets healthy and happy.
At Vets Now Head Office, pets are treated with the utmost care and respect. The environment is warm and welcoming, ensuring that pets feel relaxed and comfortable during their visit. The team at Vets Now Head Office is committed to providing exceptional care and support to pets and their owners, making it a top choice for veterinary care in the United Kingdom.
Photos
Location & Phone number
Penguin House, Castle Riggs, Dunfermline KY11 8SG, United Kingdom
Hours open
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"An Insensitive company devoid of Empathy or Humanity! We recently lost our pet, a horrible enough situation without Vets Now piling on additional stress by texting us every second day to remind us that a balance is due, or to fill out a feedback survey. We handed over our insurance documents as soon as we arrived and still paid a £350 deposit. We paid a fee for vets now to handle the claim process for us, and still I am receiving texts chasing payment, from one day after the visit up until now, days after the claim has been paid out by the insurance company. Their customer support team are never reachable on the phone, the line just rings forever and when you are finally lucky enough to get through, you are told there is nothing that can be done and you just have to accept the constant reminder of your loss in the form of caveated passive aggressive text messages demanding they get their princely sum immediately."
"Scam company wanting £25 for administration even though I filled out all and completed the claims form myself. Never use this company again, so far no satisfactory resolution. Will be making a complaint to the ombudsman.."
"This company is only focused on one thing "MONEY". Customer service and communication is appalling. They are clearly making a lot of money with their excessive vet fees so my advice to them would be spend it on training your staff in customer service. I will certainly not use these vet practices in the future."
"Absolutely terrible organisation to deal with. 14 days to allocate funds to an account, still not received my deposit 10 days after the insurance has paid them. Complaints are not logged & emails are not replied to. I will add, that the actual veterinary care was excellent."
"Had a very sympathetic and professional consultation today from Laura, concerning my much-loved greyhound Bruno. It resulted in booking an emergency appointment with my own vet. This video consultation service is a valuable addition to my local vet surgery, and they refund the £24 video consultation fee when you book a vet appointment on the same day. Delighted."
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