Old Plough Kingswood, Bristol BS15 9RR

"Proper pub, great management team and staff, know how to make you feel welcome."

"Popped in for a drink pleasant staff and good atmosphere"

"Always friendly,good service food is good .dogs allowed Good all round Proper pub"

"The pub is much better than The Kingswood Colliers, or as some locals like to call it "the spoons". However, due to some previous complaints, the fry up was no longer being made. But they did have a smaller version which is shown in the photo."

"Yesterday I went to the Old Plough with some friends, off of the back of a recommendation. It was mothers day, so it was fairly busy. Our table we had reserved was not reserved, but this was quickly rectified We all ordered a roast dinner (which I think was the only option). When they arrived, all of our potatoes were burnt. I was not happy with mine as they were small, and one was charcoal black. I said the waitress that the potato was black and asked if I could have alternative roast potatoes, and she told me to cut them open and they would be okay inside. I wasn't happy with this so I took my meal to the kitchen, knocked on the door and the Manager came to the door to talk to me. I showed him the potatoes and politely said that I couldn't eat them and asked for some alternatives. I was told that all of the potatoes were like that and when I asked for a refund I was told I couldn't have one. That wasn't good enough, in my opinion. I was then told that if I wanted a refund I could have a refund for the potatoes only. I left the kitchen, as I was getting no where. I went to the bar and asked for a refund, and was told that as I'd paid on card they would have to wait for a manger to authorise the refund, and asked to sit in my seat whilst they waited for him. Meanwhile, I was brought a dish of tiny, over boiled, shrivelled up new potatoes and after I declined these, I headed to the bar again to see about getting my refund. Again I was asked to wait in my seat, so I went back and found the potatoes in the picture sitting by my meal. More burnt potatoes, that you wouldn't even feed a dog. I was then left in the predicament of watching my friends eat their meal whilst I sat not eating as, being as petty as he was, I thought that if I ate the rest of the meal (which by this point would have not been as hot as it was at first), this would give him a reason to only refund me for the potatoes. I was then brought £1 by the waitress as my refund for the potatoes, and I said this was unacceptable. Eventually, I got my refund by cash as the manager was too busy to authorise the card payment. I can appreciate it was a busy mothering Sunday, but to be so rude and childish about giving a refund is really unacceptable when a meal you're paying for is inedible. To be honest, it completely ruined my Mother's day meal. If he had apologised and accepted that I wanted a refund, or even offered a free dessert instead, this would have sufficed. However, the way he handled it made me feel that I was in the wrong and I left the pub hungry, irritated and unhappy. I will not be returning."