Barrhead Travel Kingsway, East Kilbride, Glasgow G74 3DS

"Great service & staff always happy to help"

"Went on today Jan 18th to book a holiday for 4 people. Woman was rude, unhelpful and customer service was shocking. She basically told us to go away and book ourselves online. She was extremely abrupt then told us her customer had came in told us to go to another desk. We left with no helpful information and no holiday booked. I wont set foot on the place again. Terrible service"

"At last on our way to Jamaica booked with Barrhead travel East Kilbride and that's where we went wrong. Firstly they were all over you to book once booked that's where it ends. They sold us a cruise and when we got our ticket information the wrong destinations then we were told to book our seats on the wrong date so when we went to book them the ones we wanted were all gone. Having made a complaint to the manager this was swept aside her staff could never make these mistakes until we produced written evidence in the member of staff a own handwriting still brushed away. Finally we wrote to customer service and yep again nothing. Absolute shambles would never use this branch or company again. Good luck to anyone who does."

"If you go here ask for Hugh he is brilliant his customer service is outstanding and he knows what he is doing nothing is to much trouble. He was the only reason I booked found him to be honest , knowledgeable and patient. would have no hesitation in booking with him again."

"I've booked many holidays over the years (and sometimes more than one in the year). However, over the last couple of years I've lost count of the errors they've made. I've had ATOL forms with duplicate names and wrong dates of birth against people, lack of information on the holiday that resulted in problems whilst there to name a few. WHen I've complained I've received excuse after excuse, usually trying to make out problem not due to them! The worst complaint I have is poor customer service when trying to book a holiday. I've lost track of how often I'm told they'll phone back with holiday options, and then not receive a call (even by the next day). I phone again and request the person dealing get back in touch...and they don't. Then I end up phoning again the following day to chase things up. I can accept they may be busy with other customers, but this is unacceptable. Don't they want my custom? If that's the case, I think in future I'll take my custom elsewhere (where it's wanted), whether that means another branch, or a totally different company."