The Torrance Hotel 135 Main Street, East Kilbride, Glasgow G74 4LN

"I was at my son and daughter in law wedding yesterday 10th March. The staff are amazing and the food was beautiful. Had an amazing day. I'm a wheelchair user. My son and daughter in law done everything possible to accommodate my needs. The Torrance says that it's wheelchair accessible. That's not true. It was a total nightmare and caused me a lot of stress. If my sister and nephew were not staying in the room with me. I would have been severely restricted. The glass doors at the main entrance are very heavy. I needed help opening the doors. Then again the doors to get to the reception. These doors should have an electronic device to open the doors for a lone person wheelchair user. I was advised that my room was wheelchair accessible. I needed someone to open and hold the doors open to fit into a tight space. I had to take my leg rests off to get in and out of the room. Yes you have a lift. Again not disabled friendly. When I was in the lift on my own. I had to stear my wheelchair backwards just to open the door. Again another tight squeeze to get out of the lift. I constantly needed help with doors etc. It wasn't worth the money for what I paid for and caused me nothing but stress and a lot of pain and my wheelchair took a battering. I can't fault the staff. This hotel shouldn't be classed as disabled friendly. They need to sort these serious issues out. To me it was false advertisement to disabled people. My son and daughter done everything they thought possible to accommodate my needs. I can't fault the staff for anything. I raised my concerns with staff. It is a beautiful hotel if your not in a wheelchair. If your disabled and planning on staying there. I wouldn't recommend it."

"My husband and I had afternoon tea at the Torrance Hotel today. It was delicious. A very good selection of sandwiches. Sausage rolls and mini quiche were yummy. There was also a great selection of cakes including some of my favourites carrot cake and macaroons. The service was very good too. Looks like a new venue for us for lunch in the future. Well done."

"We booked the Stuart Suite for Valentine’s night. The room itself was stunning with great facilities. The cleanliness wasn’t quite up to scratch considering the price per night. Dusty surfaces, ornaments, water marks on bathroom chrome fittings, grubby floors in the corners of the room. They maybe just need to do a bit of extra training to the housekeeping or allocate longer changeover time in this room. However the linen & towels were crisp and clean. Overall cleanliness was a 4/5. Nonetheless the minor faults didn’t ruin the night as the room was stunning and very comfortable, spaciously divided over two levels, beautifully decorated, comfortable bed, peaceful sleep considering the hotel is on a busy road, loads of channels & TV apps, well stocked mini bar. We had lunch in the restaurant pre-check in. Food was great and reasonably priced. We then decided to have room service which again was faultless. Breakfast was really good too. Lots of options and the server was happy to get anything we wanted from the kitchen that wasn’t available at the buffet. When asked in the morning how our night was I expressed my disappointment about the cleanliness but also expressed that it wasn’t the end of the world. They receptionist was very apologetic and politely removed the room service charge as a gesture of goodwill. We would have been happy to pay but appreciated the gesture. I would recommend the hotel to friends and family as the staff and facilities do merit 5* overall"

"The Torrance hosted my wedding and from the moment we first spoke to arrange it, from walking out the door a married woman, the staff treated us like royalty. They were so very cheerful and accommodating and on the big day, they went above and beyond to ensure we and all our guests had the most wonderful time. Toastmaster Dominic in particular is an utter darling, and must have worn himself out all day for our sake, but he did it all with a smile and I hope he realises just how much he, and the efforts of all the staff were appreciated!"

"Just spent two fantastic days at the Torrance Hotel, celebrating my Son’s Wedding, everything was amazing the venue and attention to detail was spot on, the staff throughout the hotel were all just lovey and very attentive, nothing was too much trouble, the meal at the Wedding reception was delicious as was the food we had in the restaurant, I have had many messages from friends & family saying what a fantastic day they all had, all complementing on the meal and the hotel in general. I would highly recommend this hotel as a Wedding Venue, or even for a visit to the restaurant, you won’t be disappointed."