Holiday Inn Express Strathclyde Park M74, JCT.5, an IHG Hotel Hamilton Road, Motherwell ML1 3RB

"I stayed in this hotel on my visit to Scotland for the first time with my children on my sons birthday. I walked in on my own with a 2 year old and 9 month old and a suitcase, and yes missed the signs for pay parking. This is not something that I've come across before when staying at a hotel, however I would not have minded at all paying the fee if I was informed about it on arrival. The receptionist didn't bother to tell me on check in or check out about paying for this ticket and thus resulted in me having to pay £100 fine a fee weeks later after an unfortunate bill arrived in the post. On top of that the rooms are not functioning for a family so I would not recommend. The sofa bed when pulled out makes it impossible to walk past resulting in my son getting a bumb on the head. Also take some sanitary wipes, especially in you want to use the TV remote, ours had mould on it."

"Great location, good room and they take dogs. Area to take dog round the back and also right next to the park. Very noisy when I stayed but it was Hogmanay to be fair. Management were great and issued a partial refund."

"Nice stay, rooms where immaculate, very clean. Everything youd expect was present and working well in the room! Had a really nice sleep, bed was really comfy ! Asked for more tea bags and milk which the staff happily obliged too ! I'd also forgotten my toothpaste and the hotel supplied me some free of charge which I thought that was a nice touch. Bar area was a great for evening drinks too ! Felt sorry for the staff come breakfast time for the mess the visitors had caused in the eating area because they couldn't clean up after themselves. Some of the visitors need to act like grown adult human beings and not animals in the zoo at feeding time. Would definitely stay again !"

"Had to use the bathroom urgently so I parked up (plenty of spaces). I CONFIRMED WITH THE STAFF that despite not staying at the hotel would it be OK if I used their facilities and they said it was fine. 2 weeks later I had a £100 fine for parking at the hotel. With everything happening just now I just think it's really shady. We're all sruggling enough as it is without this nonsense. I feel like I've being completely taken advantage of. I tried to contest the fine but they refused. It's just a bit rubbish, isn't it? No empathy. no compassion. I wouldn't reccomend this company."