Vision Express Opticians - Edinburgh - Morningside 151 Morningside Road, Morningside, Edinburgh EH10 4AX
About the Business
Welcome to Vision Express Opticians in Edinburgh's Morningside. Our establishment is situated at 151 Morningside Road, just a stone's throw away from the heart of the city. As a leading health-focused retail store, we offer a wide range of services to meet all your vision-related needs.
Our store is fully equipped with top-notch optometric equipment, allowing us to provide precise and accurate diagnostics and consultations to our clients. Our friendly and reliable team of experts are always on hand to answer any queries you may have regarding your vision and eye health, ensuring that you receive the highest level of care.
At Vision Express Opticians, we take pride in offering an extensive collection of eyewear, including designer brands and exclusive styles. Whether you're in search of a pair of prescription glasses or sunglasses, our store has an abundance of options to suit all tastes and budgets. With our exceptional customer service, our team will guide you through the process of selecting the perfect eyewear that complements your lifestyle and individuality.
We cater to individuals of all ages, and are proud to offer services such as eye tests tailored to children, prescription sunglasses, contact lens fitting, and even hearing tests. Additionally, we offer a range of healthcare plans that include accident and theft cover, loss of glasses cover, and a replacement service in case of damage.
Visit us today at Vision Express Opticians in Edinburgh's Morningside for all your vision and eyewear needs. Our store is conveniently located and can be found easily. We look forward to seeing you soon!
Photos
Location & Phone number
151 Morningside Rd, Morningside, Edinburgh EH10 4AX, United Kingdom
Hours open
Monday:
Closed
Tuesday:
09:00 - 17:30
Wednesday:
Closed
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 17:30
Sunday:
Closed
Reviews
"unprofessional; they have 3-4 stores in Edinburgh; and if the desk lady would have told us that we arrived at the wrong one we would have had time to go to the right location; so annoying; It ruined my day..."
"Been in twice this week and the customer service is some the worst I have ever experienced. Rude, unhelpful, dismissive. Would avoid at all costs."
"I had good experience at this branch back in 2017, so popped in again this time to get some reading glasses. Unfortunately, the experience could not be worse. Twice now Vision Express installed lenses for distance rather than for reading, despite me very clearly instructing that they were to be reading glasses. The lady at the front tried to insist it was my brain that wasn't adjusted to the new glasses (my prescription has not changed though). I could not read with the "reading" glasses, so clearly something was wrong. Only after I insisted again and again that she check what prescription lenses I was given did she eventually realise/admit that they had corrected for distance again, not reading as I asked for. So one month later, 3 wasted trips (for which I often have to take time off work for), £178 poorer and still no reading glasses. I would not have minded so much if it was wrong once as mistakes can happen, but making the mistake twice is beyond belief and the attitude of the lady was enough to put me off ever going back to Vision Express again. I also had to wait nearly an hour as they closed for lunch when they were supposed to be open (this is only a very minor niggle as I know staff shortages can happen, but it just added to the bad experience). I would not recommend this optician to anyone based on my experience. I really should have just popped to Specsavers across the road, which would have been a lot cheaper too."
"Amazing costumer service!! Felt valued as a costumer! Andrea was extremely helpful and the manager/optician was very knowledgeable and nice to chat to! Would definitely recommend!! Keep up the good work!"
"Excellent service, very helpful and friendly staff. I was given an appointment with very short notice even during this COVID period. I was very worried about my eyesight for couple of days but after the appointment with very thorough examination and explanation by the optician made my mind at ease. Great customer service will go back again."
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