International Decorative Surfaces Rosyth Caledonia Heights, Rosyth, Inverkeithing KY11 2WW

"Amazing team of people. Flooring is first class. Absolutely love the colour. Durable flooring as I have a large breed dog. Could not be happier!"

"Have been here a few times for various items. Always good service and reasonable prices. Well laid out showroom and receptionist always patient and polite."

"Ordered 2 worktops in advance so as to save the usual half hour wait to be served and wait for the goods,not really one for writing reviews but ended up standing for 45 minutes then having the exit blocked by a truck until the driver was found,felt the staff knew I was in a hurry and delays were on purpose,I had to call to re arrange picking up my kids,and the joint compound that was meant to be brought out but by that time and getting blocked in I just wanted to get out,not the first time I’ve stood for ages waiting to get served but usually give a bit more time as I know it’s likely to be a long wait,for the record this is a common gripe amongst fellow tradesmen at ids,surely the desk requires more staff"

"I had orderedcordered aaa kitchenekitchen from HC supplies they then charged me a extra £20 to deliver to the capital of Scotland. I then learned it was passed onto another company Id surfaces to deliver. The payment was to wow interiors very confusing indeed. My delivery was delayed 5 times by id surfaces reasons included not arrived, arrived damaged, drivers house was flooded and then someone made a mistake and it will be another 4 days till we can deliver. I think more likely they ran out of reasons to delay it. I then phoned hcsupplies for a refund and was told it will be passed onto there accounts team and would take 2-5 days and this was normal as the person on the call had to wait 2 days after they processed a refund for it to appear on his account(not sure why he would need a refund from the company he works for). So I am waiting a couple of days but looks like I will need to phone the bank for them to chase it. Extremely dodgy and I would highly advise you not to buy anything from this company. Also I seen they challenge some other reviews if you want proof I have emails and phone recordings of all calls to prove this is what happened."

"Great selection but at extortionate prices If you like me are not trade then expect to robbed by IDS. They offer a great selection of products and I know that they are the supplier to a lot of other companies in the local area. However, I needed to buy some extra Quickstep flooring that I needed at short notice and couldn't believe the markup they were putting on their prices. For example, I needed a pack of flooring that I'd bought online for £34 a pack. The additional pack from IDS was £47. To put that into context, the same flooring is £21.99 per square metre from Quickstep. From IDS it's £26.11 a square meter. IDS are charging over 18% more than the manufacturer. And I also needed a threshold bar that I could find online at around £19 but needed immediately. From IDS it was a staggering £31. That's an increase of more than 60% from the online price. So, they've probably got what you need and can get hold of what they don't have in stock at short notice but be prepared to pay exorbitant prices for the privilege. My advice would be to shop around online. Definitely not recommended."