Boots Pharmacy Lewisham High Street, London SE13 6LH

"Before I rated Boots pharmacy in Lewisham Hospital I read the previous reviews. Until recently I would have agreed with the negative comments made, as I myself have faced similar issues with the staff their poor customer service, the waiting time... The list could go on. After I made my last complaint regarding the issues I had experienced, I was called for the first time by the new manager who I must say has and still in progress of improving the system, improved waiting time and customer service. I have to go regularly to the hospital and I used to dread going to collect a prescription. But since the new management I have truly seen an improvement in all areas previously mentioned. I hope they keep the new management and the improvements continue so all the patients using the service will have a better experience like me. Management keep up the good work."

"I honestly think that one star is too much for this pharmacy. The staff are clearly so done with their jobs and the demands put on them, that the exasperation of the patients that queue for hours to speak to someone and then wait for hours for their prescriptions, is just disregarded because it is so common. So many patients are then told that the pharmacy doesn't have everything in stock, or that they'll get a phone call to come back at another time (the phone calls never happen, and good luck trying to get hold of anyone that works here on the phone). The hours of my life I've wasted, sat waiting for a prescription only to be fobbed off and made to feel insignificant. The stress knowing that I'll have to come back here and do this all over again, still with no guarantee that I'll be able to get the medication I need. Boots and Lewisham hospital need to do better. The current system is a shambles and you owe your patients, and staff more than this."

"Impossible to collect your prescription within a sufficient amount of waiting time - you really need to take half a day off from work! I was told to wait in the ridiculously long queue just so I can pick up a ticket?! Then after I have collected my ticket, I then had to wait another two hours for my prescription to be ready - omg this really is a joke! Very poorly mannered staff & organisation. I also tried calling Boots Lewisham pharmacy numerous times a day, everyday for over a week to see if my prescription was ready before I waited in this ridiculous long queue for no reason - only for NO ANSWER each time I called - I gave up after constantly ringing! * I would give 0 stars if I could - AVOID *"

"Came into the Pharmacy today as my mum had major surgery and needed her prescriptions before going home. The nurses had sent the prescription down prior to me arriving (4pm). When I asked the woman at the front of her prescription was ready she couldn’t find any record of her in their system. She proceeded to vanish for 10 minutes until she came out and said the script was only just given in 20 minutes ago. When I said that was impossible, since I had been there for 30 minutes at that point and it was dropped off at least an hour before I came, one of the women proceeded to shout at me in front of the room. Best to say I was not happy, my mum had to send down the nurse who put her script in to speak to the woman. We are lucky enough that my mum works at this hospital, so I can’t imagine how bad it is for people who don’t have that luxury. I had been standing with people who had waited 4 hours."

"I have always had a great experience here, and have no complaints. Maybe it's because i work in health care myself but i would rather wait longer than getting a prescription that was wrong due to a doctor's error. The 15 mins waiting time is an unrealistic expectation and i think they need to change that because it puts a lot of pressure on the staffs who are overworked whenever i go there. If the pharmacist behind hasn't checked my prescription over properly i would have been given the wrong dose by the prescribing doctors in A&E. I cannot thank them enough for spotting the error."