Harbs Pharmacy 193 South Ealing Road, London W5 4RH

"Somehow works alongside Ealing Park Health Centre (not exactly sure of the connection) to process prescriptions even if this is not the pharmacy that fulfils your prescription. Their system gives zero communication about your prescription so you have no idea whether anyone has even looked at your request for it or whether it's been sent to the pharmacy. When you get in touch to ask for reasonable accomodations to at the bare minimum acknowledge when your prescription has been processed, they make it clear that they have no interest in doing anything at all to help, not review their system, not provide any accomodations for legitimate protected disabilities that make this kind of thing harder for patients. Email replies are dismissive. So as a patient, you are kept in the dark and expected to contact your pharmacy daily after sending in a request for your repeat prescription to find out what's going on and whether they have your prescription yet. Acknowledging a request is basic bare minimum, actually there are more problems than this but the service is so bad that just fixing this part of the process would be an immeasurable improvement. Further note that i dont get my prescriptions from here anymore (i used to but they were uncommunicative and delayed things so i now use a different local pharmacy) but they still are involved because of their connection with EPHC unfortunately."

"I noticed that they don't speak to what this country called us black with no respect I realise that the Gp surgery that recommends them to patients knows.How can they be a multicultural Gp patients and only have one set of nation working in every department ?Get Staffs who have manners and speak to patients like they are humans.Isnt that key in Customer Services be human.Speak to Customer with respect and been equal."

"As a visitor to South Ealing was very pleased with the service here. Sunday not the day most pharmacies are open. This one was and l received a very good professional service and medication for my sudden illness. The chemist bothered to come down and speak to me. Very reassuring, highly recommend them open until quite late too Thank you so much for treatment received."

"I’ve been a patient at Harbs pharmacy for the past 4 months now and I’m loving the services I’ve been receiving.I get my medication delivered to me as requested and promised. The staff are very friendly and efficient. It’s local as I’m new to the area and I always get a warm welcome from all members of staff whenever I pop by.Keep up the good work guys!"

"Communication and organisation needs to be improved. I’ve started getting my prescription here again after moving back into the area and I’ve picked up three prescriptions over the past three months and every time there has been some issues with regards to keeping me in the loop. I constantly have to call to get updates. My medication needs to be ordered in and I have to call to prompt them to do that. When there was a delay with one order, they didn’t let me know so I came in and they said it wouldn’t be there till the next day (why didn’t they call to let me know so I didn’t make the trip in?). None of the times they ordered in medication for me did they call me to tell me it’s arrived and that I can pick up my prescription. This time I asked if they could send me a text or call to tell me when it has arrived (I was sent a trial text and it worked) and when my prescription was ready to be picked up - they didn’t, I called and the prescription was ready in 5 minutes. It just seems like nothing is done until I call but this is not convenient as I cannot always get through on the phone. My prescription is the same every month and I just hoped there was a bit more communication with me and between the staff. Simple thing like “We’ve received your prescription, would you like us to order these in for you?”, “Your medication has arrived, we’ll let you know when your prescription is ready for collection”, “your prescription is ready to be collected”. It just feels like the pharmacy is a bit disjointed and none of the staff communicate with each other, just do their shift and deal with things at present and don’t handover tasks so there is no continuity or follow up. I hope to continue to use this pharmacy for the long term but if things don’t improve I might have to consider going somewhere else as it’s just a lot of hassle and at least two phone calls every month."