Perry Vale Ltd 193i Perry Vale, London SE23 2JF

"I’ve been using this pharmacy ever since it opened and it is heartbreaking to see how it has gone downhill since it changed hands. The first time I collected a repeat prescription I was given the wrong medication. When I pointed this out there was not a word of apology. On another occasion I was given only 28 tablets rather than the 30 I should have received, although this time I was given an apology. This morning I waited half an hour for a routine repeat prescription even though four pharmacists were on duty and I was, for most of the time, the only customer. The pharmacists look like a bunch of dossers recruited from a bus shelter. All were wearing tracksuits and hoodies and seemed to be wandering aimlessly round the shop. Is it too much to ask them to dress smartly? I need regular medication but since the new people took over, it has never been ready when I call for repeat prescriptions. I always give them a few days to prepare my medication but it seems they ignore orders from my GP’s surgery until I actually arrive in the shop. I’ll give them another month or so to get their act together, but if there’s no improvement I’ll take my business elsewhere."

"Used to be good but new management is appalling. Very rude woman would not provide my prescription despite me having had a repeat with them for two years. The woman was incredibly rude, didn’t care that being unable to access my medication would affect both me and my small baby. Such a shame as they used to be good. But this new management have made it unusable. I recommend going anywhere but here."

"Awful, old management much better. Phone constantly engaged. Prescription requested, item not available. Returned two weeks later following an admission item still not available. Was told item wasn't available at time of order will have to order again ( from 2 weeks ago?????). I'm not able to leave the house as my mum is housebound hence trying to make contact by phone. Also having to return several times to collect an item only to find still dont have it. Thank you for your reply the prescription is not for me but for my mother."

"Awful since the new management has come in. Only had half of my prescription and told me to come back in a week to collect the rest. When I came back a week later they had no record of any prescription and the women behind the counter was practically making me out to be a drug addict for coming back an asking for what I was owed. Very pathetic. Will not be returning and will be using a different pharmacy"

"We want the old management back!!! Woman totally disregarded the fact I was standing with my baby waiting to hear about my medication. She started dealing with another issue to then tell me they’re going to close & they haven’t got my prescription and I need to come back tomorrow. All of which could’ve been looked at and informed me when I initially walked in. So they literally said you can’t call 11 here you have to go and kicked me out. She obviously didn’t look at the referrals properly. As it was sent in the afternoon. Once I returned home they called and said my prescription is there which I knew it was but she was too busy doing whatever. When asking when should I return as you’ve just kicked me out she cut me and hung up the phone. Unprofessional at its finest. Really disappointed."