LloydsPharmacy 62 Wandsworth Road, London SW8 2LF

"I've suddenly had to go away and cant pick up my prescription which was sent to the pharmacy that day. I was told by the GP and pharmacy where i am, that Lloyds had to transfer my prescription back to "the spine". I've now tried calling 38 times in two days and no answer. Ive run out of tablets that cause serious withdrawal and thanks to Lloyds im experiencing just that. Someone please pick up the phone."

"Ali is a very good pharmacist. I injected two shots of hpv vaccine here. I don't feel pain. He is humorous. It's a pity to hear that this pharmacy is going to be closed."

"Horrible customer service, came to get my prescription yesterday and TWO workers there told me that ‘pharmacist is ill and there is no one to help’. Not sure what they were doing there. They also told me that a pharmacist will be back the next day at 8am. I came back today at 8am, waited for 20 minutes, no one turned up. Came back again at lunch time to find out that they DONT have the item in stock, which was ordered 6 days ago!! What useless staff, avoid - avoid - avoid."

"Awful. Midway through serving me the pharmacist asked if I could wait 1/2 an hour while she goes on her break. I said no because I needed to get home, to which she replied that l’d have to wait because she’s “mentally exhausted” having worked “non stop for 2 hours”. Rude, inconsiderate and incompetent."

"Positive Review! I think the Indian lady with mid-length hair and glasses (can’t remember her name) has really improved this pharmacy. The pharmacy was very bad until a new, caring wave of staff came in. It was a nightmare when you are a frequent user of a mental health medication. Despite customer complaints, she really does deserve acknowledgement for her kind and sympathetic approach! Many customers (like me too sometimes) get their medication and go. However, she really goes above and beyond! I have been to many other pharmacies and this treatment towards customers is quite rare to find! I was in agony with my ear—I mean agony! I visited A&E multiple times. I am also living alone as a student in London. She ordered my medications quickly and her general attitude to customer service made me trust that she would take care of me for sure. As promised, my medication arrived (hence the Chocolate Orange I gave her to say thank you!)."