Hayward Pharmacy 353 Archway Road, London N6 4EJ

"Absolutely terible customer service and NO compassion whatsoever from the pharmacy staff, when trying to speak with them they scarcely even bother to look at you when talking, rude blunt responses. I feel sorry for the lady at the till who clearly is the only one with an ounce of humanity in that place."

"Very helpful chemist. I've been a customer for more than 20 years - and always courteous and friendly. Also offered valuable advice."

"The pharmacy requested my prescription. When it did not arrive they did not inform me, and when I went to collect it they were rude and then repeatedly said that it was up to me to follow up the prescription, though I had no way if knowing it hadn't arrived. This was a prescription with damaging consequences if there is a break in medication. Their actions are medically negligent."

"void this pharmacy if you can! They treat you like a subjuct of income and not like a costumer. You might be sick all not feeling very well and they use that as your weakness. It is their opportunity to hide their mistakes or leziness … I would like to point at middle age blond costumer service women who sad infront if for herself “stupid” about doctor mistake on prescription, arrogantly she asked when I was born and she did it very strong over scratches to virrect the dictor’s mistake. Later I find out over the phone and without any apology, like “sorry” “ I am sorry to tell you that … “ “ I apologise but ..,” that I have to go back to hospital 1 hour away by car for new prescription, I just would like to mention. It is special mecication that I waited for 3 years, so please imagine how important was that for me.. This pharmacy do not have any sence of empathy towards people who walks in, most of the time in hard life time … Please spread my words and instead recommend other pharmacy that are there for people and not for profits."

"They do not appreciate & value their customers. Who have supported them for many years, it seems that the pharmacist is under a lot of pressure or problems which the customers take the brunt of there frustration, a smile or a kind word doesn’t hurt when one comes in and asking for help. Many are elderly and staff get very upset when querying what happened to there medication, many within the tight knit community are leaving this Pharmacy and willing to travel further to other pharmacies for there prescriptions and manners."