Clarks Pharmacy 471 London Road, Hounslow, Isleworth TW7 4BX

"I’ve been using this pharmacy for years. Even when it was owned by Mr Patel. Myles is a wonderful pharmacist and the lady with the gorgeous curly hair is always so helpful and friendly. I do wish they’d reopen on Saturday’s though."

"very very unprofessional pharmacy. especially the lady with curly hair who comes at the time of opening for customers at 9.01am thats when shes opening the shutters comming from outside. its not happend once or twice but so many times in the past. also whenever my medication is sent either they will not have it in stock and ask me to go again the following day. or they say they havent received it from gp. past 3 4 weeks my items were sent to clarks pharmacy but they didnt recieved it and also been said it was collected when i havent collected the item. also when i was told by gp receptionist to go back and collect the item as they had called the pharmacy and they said it will be ready to to be collected. they still gave me the same excuse. than the lady in curly hair has the audacity to tell her staff; "She cant have things her way" No it was not my way it was instructed from my gp and gp receptionist to collect the items. if shes not happy working there she shouldnt be especially shouldnt be given keys if she wants to open at the timebof opening time. plus they have weekends off. really disappointed."

"This pharmacy is very rude no respect or duty of care for long term customer's need even in emergency they won't help you if your prescription is late or whatever and on top of that they are close on weekends - Avoid"

"The blissful arrogance of a female member of staff is quite unforgettable. I usually visit this place to measure my weight. The machine charges £0.50 for weight and £1 for blood pressure and weight. A few weeks ago I paid £1 to measure my weight and blood pressure. On that occasion the machine could not read my blood pressure (it was FAULTY), as also acknowledged by the woman with curly brown hair and member of staff, who was present when I was taking my weight. My weight and height measurements were remarkably different from my normal numbers. I am 1.56cm tall but the machine would say 1.40, and my weight is around 60Kg and the machine had reported 78Kg. I left the shop without asking for a refund as the lady could not be bothered even to offer it. I returned today thinking they had fixed the machine and same problem occurred. When I explained my problem to her she nonchalantly replied that "nobody had ever complained" and completely dismissed me. I then told her that "perhaps" it was her duty and job to figure out why a customer had experienced on two occasions the same issue besides offering a refund but she smiled, ignored me and continued to serve another customer. This in the presence of my two children. Obviously, I am not upset at the £1.50 I have wasted but at the arrogance and unhelpfulness of this person who needs to learn about RESPECT. I am not accustomed to be treated like this, if you are fine with mediocre or absent customer service, good luck with her. I will not recommend this place anymore."

"Visited on 19th August. The staff where very professional. Pharmacist was very knowledgable and willing to go that extra mile to ensure customer satisfaction and patient comfort."