Shah Pharmacy 382 Bath Road, Hounslow TW4 7HT

"I have a 2 monthly repeat prescription set up at this pharmacy. They always have something outstanding and missing on my prescription, apparently due to supply issues. I called them last week to tell them that on one of my medications I had only received 1 months supply and not 2! They tried convincing me that I must have lost 1 box of medication from the closed stapled bag that they’d given me ( I hadn’t checked at the shop as I trusted them). I argued the point that I had been shortchanged on the medication and the woman on the phone said she’d look at the cctv camera and call me back! In the meantime I requested a replacement from the doctor for the medication that I hadn’t received from Shahs chemist. This morning I went to collect the replacement, I was explaining to the Chinese/Asian looking lady that I hadn’t received the complete original order and that I had made a call and was still waiting for a response for over a week. ALL 4 of the women working there blanked me completely!! I asked if anyone was going to have the courtesy and dignify me with a response! They all looked at me as if I were mad! Needless to say I’ve changed pharmacy, I don’t know why they are so rude and incompetent here. Go elsewhere where they might appreciate your custom."

"I turned up having missed a crucial service but the staff were very accommodating and thoroughly professional. Thank you for the great service."

"Rude and ill mannered people working here. They threatened a 75 year old, when all they were asking was the reason for the delay in dispatching the medicine. They were all shouting and being extremely rude to a 75 year old. In the beginning they are nice to you, once you are a customer for sometime, they dotn care at all. I will never visit them again and will not recommend to anyone. Shameful and poor experience."

"2nd visit to this Pharmacy and what a pleasant experience! They were very busy today (Covid/ Flu and polio vaccinations being given) but the staff were so friendly, kind and patient with everyone. It makes such a difference. I highly recommend this pharmacy to anyone who lives in the area and wants a first class service! Thank you to all the hard working staff."

"Shah Pharmacy has been my dispensing pharmacy for over 3 decades. They have always been friendly, helpful and given a very professional service Yesterday I went for a walk in covid booster jab and as usual I was handed over to a very professional and charming clinician called Shamila. I have a needle phobia and she assured me that she always administer the vaccine painlessly. True to her word, she did the vaccination and I hardly felt it. Thanks Shamila and all the best in your medical career."