Polani Group 84 Kingsley Road, Hounslow TW3 1QA

"This company has all people at the end of the phone of non speakers of good English. It's very hard to explain and get your point across and they cannot explain very well. Help desk is not helpful and try every opportunity to con extra money out of you. When trying to sort out out a resolution, they say do what you want to do and don't help I used this company from Sky Scanner. Please don't use this company. They will give you a good price for your flights at the beginning but will start charging extras that don't need to be charged. Poor customer service, poor solutions and poor return calls when requested."

"We booked our tickets with Polani. I was a bit sceptical initially because there was an error in the system which showed that we still had to pay a certain amount. After couple of phone calls, the last person that we spoke to explained us the reason for the same. My husband even visited the shop but they operate only online. We got our tickets at a very low price which was a good deal. Our journey with Etihad was amazing. My kids were very comfortable. Will definitely check with them again the next time We fly."

"Avoid this company like the plague . You get no help from them after booking you have to go to the airlines direst. Thank heavens Ethopian Airlines were very kind and able to assist me. I have not been able to get hold of Turkish airlines. Booking numbers and air Tickets are not accent on there app. Beware, Beware"

"Unbelievable poor customer care - do not pass the relevant information on. Once they have your money they could not care less. Our return flight was cancelled without any information being passed and they issued a refund of £24.00 from a £1400 ticket, this was all despite taking advice from an agent pre- travel. Not one apology not one adequate response but very quick to take your money. AVOID at all costs I wouldn’t even give them one star - appalling service."

"AVOID AVOID AVOID!! Turkish airlines cancelled my flight in June they said to contact the airlines and rightfully the airline said to go through travel agent. After weeks of numerous calls and e-mails advising 6-8 weeks of potential refund 20 weeks later I was emailed only to have been advised the airline will not refund me as I didn't take the return flight! Absolutely ridiculous seen as they cancelled the flight with no alternative! So please tell me how to take a return flight when I'm not in the country, By no fault of my own! Flightcathers aka Polani travel are scam artists the communication is disgusting! Still waiting for my refund but going to take it further!"