Southall Travel 19 South Road, Southall UB1 1SU

"I do not recommend this company. The company has sister companies with travel trolley and Fly Sharp both of which offered abysmal customer service and messed me and my father around. Problems started when the company didn’t confirm my father’s ticket and didn’t follow up with us on what was causing this problem. This required me to constantly ring up the company to find out about my ticket which they should have sorted. After ringing everyday for 1 week, I was told that my father’s ticket was cancelled and that I had to pay £300 for the ticket to be confirmed. This is absolutely disgusting, if the flight was cancelled the next day from when I bought it, there would be no problem. However, taking 1 week to cancel the flight meant ticket prices increased all round and this didn’t allow me to shop elsewhere. Due to the company’s incompetence, I had to call the company constantly, while on my breaks at work to figure out this situation. In the end I was disgusted as they wanted me to pay an extra £200 to confirm the flight and kept saying it was impossible to keep the flight. After telling them I would publish negative reviews on all their sites they finally gave me the ticket. What I find disgusting is the way they delay customers flight confirmation by a week, forcing them to make contact with the company, for them to have the right to charge £200 extra for a flight is disgusting and wrong. I sincerely do not recommend Southall Travel and would urge you to look for different options to save you hassle and money."

"They are very reliable travel agents as booking with them for years now. I need to change my ticket 4 times during the pandemic while I was abroad but always just emailed them to call and they responded. Prices are also very competitive and no dramas at all. Highly recommended"

"I think Southall travel are brilliant. Their prices are more often than not better than other agents. I usually go to Dubai and regularly book my flights and hotels with them. Recently I booked hotel only with an agent by the name of Sparsh, and I was extremely impressed with his genuine care, exemplary customer service and the excellent price he got me. The rates he quoted me were cheaper than companies like Destination2, Best @ Dubai and Travel Up. I would not hesitate to book with them!"

"Southall Travel, also known as Flysharp and Travel Trolley have written to say they will look at our Booking again. Hopefully they will refund our £725.52, or put towards a new flight. They have written nicely on Google saying they are sorry, and asked for our Invoice number - which I have supplied, but I’ve still not heard from them. I will keep you updated, but do read this before you book a flight with any of their companies. It hasn’t been easy or straightforward - and they still have our £725.52!"