Doncaster Culture & Leisure Trust

"This website is rubbish. Let’s you create an account but then you can’t login because it doesn’t let you set a password. Then it doesn’t let you enter a forgotten password, so you can’t reset it that way. It would be nice if DCLT showed at least some competence or professionalism."

"Overall everything is fine, but I suggest to rebuild website, it's terrible, difficult to find what you're looking for, all the time redirecting to wrong place. Confirmation emails don't come sometimes. Apart from that very good place to spend time with family"

"Way too expensive now for gym use, with so many cheaper options with better facilities now across doncaster with more opening soon. They need to move away from this idea that having access to gyms across doncaster is a benefit and worth £30 a month. Most people, if not all just use the local gym, classes should be extra and £15 a month at most. JD makes dclt look awful from a value perspective and has better facilities too. Also with another gym opening at the old exercise for less site, I really don't understand the value perspective anymore. Along with no memberships for disability members even though by law they really should provide these or atleast make exceptions. Dclt has privatised your local fitness centre and made health and fitness into a corporate machine with no care for the community the sites sit within. I have a friend that is mentally disabled and when their health detoriated I interviened and asked to stop the membership, this was denied. Even though they said that you can cancel anytime to bad health. Took 4 months to get this cancelled for them with 34 emails sent and a letter to the Ed. Milliband. (local mp) All the while threats and debt collectors to a disabled vulnerable persons door. Be careful when signing up, this is a full credit agreement for the year value. If you don't pay they will harrass you as the agreement is not with Dclt but with a seperate finance company. No other gym does this, it's made this way to extract as much money as possible and ensure they get it with no way to cancel as after you sign you owe the money to the finance company not Dclt."

"Gym facilities and staff at Adwick are excellent, only gripe is very poor telephone customer service. On hold for 30 minutes each time I call. If the online booking system was better designed to allow changes to bookings then you may get less calls into your switchboard and answer customer calls more swiftly."