Lulu's 512 Slade Road, Birmingham B23 7JE

"Ordered wedding flowers with lulus, paid deposit as you do, due to covid unfortunately had to amend dates a few times, each time date gets changed price goes up, never complained once. Unfortunately for no fault of my own my wedding which should of been April 2023 has now been fully cancelled. With nearly 9 months notice lulus could easily take on other orders for that date so has not lost out, they havnt brought the flowers yet so not out of pocket. When informing lulus about my wedding I did state I know a deposit is a deposit and wasn’t expecting that money back but would it be possible to transfer that deposit onto something else for example 2 reefs or 2 lots of flowers for my nans graves for maybe Christmas, I wasn’t asking for the whole deposit in flowers/reefs just something rather than lose it all so lulus would of still been up but least it’s something what’s £20-£40 in flowers max from £116 in deposit. Lulus florist knew our hard times with covid like many others and know our circumstances why we had to cancel but still couldn’t help with any generosity what so ever from money that’s already ours. I do appreciate Itis a business and they need to make money themselves but that’s all businesses out of every company dealing with my wedding lulus is the only company that wouldn’t give anything back. Photography, dj, cars have all let us keep the deposit to use at a later date of my choice so don’t lose out which is great and ideal for daughters prom in a couple of years, cake has let me use the deposit to transfer on another cake and my ceremony and venue have gave us a full refund everyone has been amazing and supportive during these hard times but not lulus florist just told no refund or transferring. Totally disgusted and devastated. Thank you for your support in a time where everyone is struggling. Will never use again and don’t advise anyone else to use"

"I ordered a birthday bouquet for my friend today. It was very last minute as I was rushing to a hospital appointment. The owner took the order and reassured me that it would be delivered on time despite my last min request. My friend just called me and said it is the best bouquet she has ever received! She is absolutely over the moon. That’s what you call a lovely service! Thanks to the owner."

"Brought some flowers for my sister in law's birthday. Bouquet was beautiful & well worth the price I paid. Sister in law was over the moon with them which made it even better. Highly recommed Lulu's. Will definately be using again."

"I've used twice Lulu's twice either side of Christmas for family floral tributes, both times Lulu's was the best price, beautiful floral tributes and fantastic customer service from Linda. Highly recommended"