Bannatyne Health Club and Spa - Wakefield Wakefield WF1 2UF

"The pool was very cold. The steam room wasn't working and the sauna wasn't very hot. £7.50 each to hire a robe and hand towel is a joke. The food in the cafe was cold. My spa treatment was nice although the relaxation room was heaving so we couldn't enjoy full use of it. I will be emailing a complaint as we paid a lot of money and received poor service. Visited a different Bannatynes and it was great. This one needs some TLC, a deep clean and the thermostat turning up asap. Won't return."

"Save your money and go to your local council gym. You'll get a cleaner gym, changing rooms and warmer sauna. The changing rooms are dirty, showers are cold and leak so they spray everywhere. The floor has hairs and moulting socks. DEFINITELY BRING FLIP FLOPS or you'll get a foot infection. Some of the lockers won't lock, some are damaged and won't even close. Not worth the £42+ per month. As for the gym, half of the machines are "saving power for the environment" even during peak times so it's hard to get treadmills. I moved from Pure gym, thinking I'd treat myself to a nice gym for the price with sauna and jaccuzi.. not knowing that they'd be turned off half of the time and the other half of the time they're turned down so you're shivering in the sauna. I should have gone elsewhere, but I'm locked into a year contract."

"Very friendly atmosphere. My husband and I had a warm wax massage and a facial. It was lovely and relaxing in a calming treatment room. There is also a relaxing room to relax whilst awaiting and after your treatment. We then went for a swim, sauna and steam room. Excellent day - thank you."

"The spa is calm, clean and well laid out. The treatment room was lovely and the whole massage experience was fantastic. All the other facilities were just as good. The only downside was the cafe. The machine didn't provide for decaf or any milk alternatives. Decaf coffee was on offer in the form of instant coffee. No vegan snacks and only one gluten free. Disappointed with the Starbucks offering in this place."

"BE AWARE! If you are expecting "premium" facilities to match the "premium" price tag then this health club is not for you. As per other reviews, the site is extremely tired and seriously lacking in investment. Changing rooms - Numerous lockers broken, left unfixed and only half of the hairdryers working. A large number of floor/wall tiles are cracked and some of the ceiling tiles have fallen through. The cleanliness is shocking and the showers themselves leak water through failing pipes. Poolside - Currently 2 out of 3 shows are faulty. Management have advised they're awaiting parts but this has now been weeks. Cleanliness again isn't good and the chance of seeing a cleaner is very slim. The pool was shut for 5 days recently. Gym - This is probably the best part of the site although when a machine does fail it takes a long time to be addressed. Membership/Customer Service - APPALLING. BEWARE! I've just cancelled my membership following the correct process and was then told I owe an extra month as they have a 30 days notice policy. This was never explained and given the facilities are not fit for purpose I don't feel this is fair. Unfortunately the unreasonable staff at Bannatyne don't agree. Do yourself a favour and look at alternative health clubs."