Compass Ceramic Pools (UK) Coolham, Horsham RH13 8GR

"Just completed handover of our Compass pool, delivered and installed by Waterstream. It's been a great experience throughout from the initial sale, through the installation and commissioning process, and now jumping in! We bought the pool on the basis of its quality, and we are incredibly impressed with the engineering and build quality of the product. The team has been excellent throughout, and with special thanks to Mike Tucker who was with us throughout the entire process from sale to handover. It is great to be dealing with someone who isn't a 'close for forget' salesman, but someone who is with the customer the whole way through. We are looking forward to decades of pool fun to come!"

"Over 3 years ago I started the process of looking into pool options, I started with natural pools as I was sure this was what I wanted, moved to salt water pools, went to concrete pools, then one piece pools and finally found Compass Pools; I then kept researching and couldn't find anything that looked any better on paper. I called the pool company and Penny became my sales person point of contact, she came to visit me at home. We chatted in my kitchen for some time, I must admit that I didn't understand some of the specs she was getting excited about, but I did get the overall concept, this was an good quality pool and ticked all my boxes. She answered every question I could think of and was just very straight with me. I had my 'you won't be getting me to sign anything amour', it is a special reinforced amour I wear especially for meetings with salespeople, I will sign when I am good and ready not when I am told to. But Penny was the best type of sales person, at no point through the entire process did I feel pressured or obligated to sign my life away. When she left I was satisfied that this was the pool for us. Once I had the quote I had to digest it, nothing on it seemed high but the overall amount was definitely more than I had been planning. A week later lockdown happened, the pool went on the backburner and there it stayed for about 18 months. Penny checked in with me and nothing more happened. From the point that I said we were ready, we paid the deposit and the whole process just started rolling. Another site visit and access routes were decided, this was an almost impossible task but Penny and Mike figured it out and when the time came it was completely smooth. On the exact date we had been given months earlier Mike and Penny appeared, equipment was delivered and the dig began. If I told you that from that first day it was 14 working days later I was handed the keys to the plant cupboard and my pool was fully functional and ready to use I do not think you'd believe me but it really is true. Mike was an absolute unbelievable craftsman, he knows every last thing about the process of installation and takes real pride on it being done well to a very high standard. I do various property developments and am the first person to find fault with workmanship, I could not find fault with Mike's fabulous work. Penny and Mike were here right through the instillation, Penny sales person had now morphed into Penny pool installer and right at the end she morphed again and became Penny technical pool care expert! Mike and Penny spent some time with me showing me the control functions and chemicals, making sure I understood it all and knew what I was doing. I videoed everything because there really is a lot to take in and this week I have continuously referred back to the videos in conjunction with the supplied manual. The happy ending to my long story: We have a XXL Trainer in the ground, with coping stones and solar cover, the air source heat pump worked for one day to get to temperature and turned off, the solar cover has taken it 5 degrees higher, the family has been in it every day, I've been out there at the crack of dawn doing my lengths both with the turbine on and off (different feel to the swim) and I could not be happier. The pool is better than I expected, I can not fault the team, Waterstream should be very happy with their staff and products. I am sure there is so much more I should have said but this is the over picture of a very satisfactory experience and product. photos of the process..."

"What can i say, amazing company to.deal with. Installation was made so easy with little mess or stress, this was purely down to the team of Penny, Mike and Scott who were there from start to finish and did everything. Great work and great people Thanks to you all"

"Compass installed my pool in Jersey in the Channel Islands in May 2021 and the whole process took just over 1 week from start to finish. The team led by Elliot also included Shane and Nathan. They worked long hours and did a thoroughly professional job. We are delighted with the finished product. Throughout the summer months we have only used the polycarbonate Rollo-Cover to heat the pool and have been achieving temperatures of 35 degrees C. Now in October we are using the air-source heat pump to keep a constant 33 degrees and it also performs very well. Alex did a great job assessing the access to our property as we live down a very narrow road. Nick in the office has been very helpful throughout. Finally Simon has been really good at sorting out a couple of minor post installation issues. Would recommend this company to anyone looking for a pool that uses the latest technology."

"Compass supplied and installed my pool in February 2021. The whole thing took just 3 weeks from start to finish in bad weather. Cannot say how impressed I was with the team doing the digging and install. Super professional and final job is an excellent pool installation. Unfortunately they have been unable to supply continuous sunshine for the whole of the summer!!! Oh well!! Many Thanks Roy"