Gladstone Brookes 47 Museum Street, Warrington WA1 1LD

"Don't deserve a 1 really. Ruthless with no concern for welfare of client, will leave you broke and offer no assistance, they just want there money with no offer of monthly installments . Vile company I wish I'd of gone with the claims guys."

"Ruthless ! Awful unless gaining financially. Seems there is very little care around welfare just purely financial gain!"

"After filling in the forms I was told that I had paid PPI to a number of companies. Over the course of almost 2 years I receive constant phone calls asking me if I have heard anything... When I ask what is being done to chase the claims I am constantly told someone will call me back to discuss but "that's a different department". Not once have they answered the question of what they are actually doing. I have just receive text messages to tell me GB has closed my claims unilaterally without discussing it with me. I am now considering legal action against them as the deadline passed and they have neglected to deal with my claim."

"The most infuriating and frustrating company you can imagine, for 6 months they have been sending the same form without attachments for me to sign, I call them and ask for the attachments, they say they will re send them, after a month I get the same letter saying I have not returned the form, I call and they say they will re send it, after a month I get the same letter. I return it saying no attachments received, this has gone on since July. I made a complaint and then received a letter saying they have looked into it and have made a final decision, the only problem is they don't tell me what it is. I know I paid ppi,t know I paid it, the lender admits I paid it but this company is bogged down sending me incomplete forms to sign every month. How do they operate? The number for the complaints department rings then cuts you off, you call the general number and you hold for half an hour for the call to be answered and they still can't transfer you. Update, over a year later and providing all the information and documents requested, I received a letter from the lender saying as they had not heard from GB they were writing directly to me and closing the complainant and had not received anything from GB. I called GB , 1 hour wait and got through to South Africa call centre who are unable to confirm what they have done. Asked for the complaints department and on hold for 30 minutes. In the end asked if they could call me back. Two weeks later I receive a letter from GB saying sorry and closing their file, no mention of ending the contract or waiving their fee although this is implied. Haven't got an hour and a half to call again. Perhaps they have moved on to bigger claims following covid. Wish I had approached the lender directly last year."

"Very poor customer service. E mails returned by postmaster. When calling, calls taken by people they have outsourced customer services to abroad. Rather than as you would expect, tell you they will look at your Portal details, they appear to be reading off a script. They had absolutely no information on my case. Could not answer any of my questions, and just repeated themselves continuously, talking over me all the time. I will be sending them a letter - by registered mail - to advise them I do not wish them to handle any of the claims they tell me are 'pending'. I have claimed myself in the past and received good outcomes. Wish I had never heard of this company."