THE JEWELLERY TRUNK BIRMINGHAM 90-94 Soho Road, Handsworth, Birmingham B21 9DP

"Firstly the stars are for Rhea who actually was incredibly helpful and kind. The experience I had overall however deserves very little credit. I ordered my bangles, nose ring, ring and custom earrings 6 weeks before the wedding. I received a photo of the bangles which were completely different to what I originally asked for - they looked like cheap tacky plastic, but was told they would sort it. I turned up on the day my items were to be collected to find my earrings were left in a box untouched and the staff had no idea where my order was. I was finally given some lovely bangles, earrings and ring which I collected a few days before in a rush because the staff member had only 15 minutes to open the shop give me the items and leave. Unfortunately when I got home, I noticed one bangle was a size 2.4 and I’m a size 2.6/2.8. So my set was incomplete. On the day of the wedding my earring broke off so I have photos with one earring only and the red stones were painted on and smudged off midway through the event. The jewellery ended up a disaster. Out of the whole wedding planning process, the jewellery trunk experience was the most stressful and unprofessional and I’m deeply disappointed as I went to TJT due to their well known reputation. What a shame, had I known or read the below reviews I’d have taken my money elsewhere. I will say, the owner Karan was not rude to me at all and in fact did try to help but I’m disappointed that there were so many mistakes made before I collected, it took so long to sort and the final result wasn’t worth the money I spent (which wasn’t cheap). I would recommend looking at other jewellery brands to avoid disappointment and stress!"

"I designed my own jewellery with the team and they completely understood my vision and executed it perfectly! The team were so helpful, they kept me updated with progress photos throughout the process and let me review for any last minute changes before it was finalised. A lot of other places don’t provide that service. I really appreciate all their help! Thank you!"

"Avoid at all costs. Was passed from pillar to post trying to get some beads changed on jumkeh and a tikka purchased from this rubbish store. The Tikkah i had purchased was in the glass cabinet and could’ve been sold to someone else had i not turned up to the store on the 2nd attempt of collection… The collection day itself was a nightmare, turned up to find nothing had been done since payment was made and i had left the store the week before. The manager/owner Karan well he’s as helpful as a chocolate teapot! That’ll be all"

"Wedding jewellery was beautiful, matched my outfit perfectly and was only marginally more expensive than other stores but quality seemed better. 4 stars as pearls were missing along the top of the necklace which should have been there (they had sent photos of the necklace I would be receiving but I wrongly assumed they would be added seeing as they already knew the design I had picked). Still beautiful without the pearls and very happy with the end product. Very quick turnaround from ordering to collecting."

"Had a lovely experience today, purchasing my bridal set. Needed to get the jewellery set amended so took it back today and job done. As easy as that, no pressure, no stress, just really good customer service. If you are looking for bridal jewellery then this is defo the place to look for a happy shopping experience. Lovely team, lovely owner. I am one happy bride to be. :)"