Beeston Village Surgery Town Street, Beeston, Leeds LS11 8PN

"Receptionist staff are not only rude but incompetant. I booked an appointment with a GP 3 weeks ago, was told it would be a phone call in the afternoon. When the day of the appointment arrived it they called in the morning so I missed it and it was a nurse practioner not a GP as I had specifically asked for. When I called back the receptionist was very rude, practically accused me of lying, and said I'd need to wait another six weeks if I want to see a doctor. I don't mind waiting to see a GP but I do mind being lied to and then treated with utter contempt by staff. This isn't an isolated incident either. My mother uses the same GP and she's had similar rudeness and incompetance from them before."

"The practice is getting ridiculous and the phones don't get answered half the time and when they do its left ringing for a good 10 or 15mins before been answered then the person on other end assumes its an emergency when your calling. This doctors used to be really good but slowly going down hill. There was a week where the place was only open certain times. The staff need sorting and trained up properly and they need to do what they are paid to do not sit and gossip to each other"

"I'm writing a quick review just to provide some contrast with the many negative reviews on here. I've been using this GP surgery for about two years, and in that time I've found it quite straightforward to book both GP and nurse appointments, and have had no issues with any of the reception staff. Admittedly I've never had to deal with any particularly complex medical issues with any of the GPs, but the appointments that I have had have met my expectations and I haven't had any major problems. I imagine there are many other satisfied local residents who use this GP surgery, but of course, people who are very unhappy are much more likely to write a review than those who are satisfied."

"Definitely not recommend it! Few years ago it was really good surgery now there's no way to book appointment even for newborn baby! 4 years ago with my first child newborn baby get appointment straight away. They booked first check for my baby for 11 weeks which should be done between 6/8 weeks."

"Please provide basic customer service training to the receptionist who answers calls. Her attitude and customer service skills are giving the medical practice a very bad name and a horrible review score. This used to be a good medical practice but lot of customers have a very negative image now due to the unhelpful and argumentative reception staff member. If possible please send her to the back office to avoid dealing with customers face to face or via phone."