The Groom Room Solihull Marshall Lake Road, Shirley, Solihull B90 4LD

"I have only ever written a handful of reviews on anything in my life but I feel so strongly today I have been compelled to disparage this groom room. Having had reasonable experiences over many years (albeit my dog has always been nervous going back into the salon after her first visit), my dog has come out today looking terrible! I was charged well over the odds on a so called matting charge, which has only ever been £5 on a rare occasion and was today charged at £10. I think I would have noticed if my dog was so matted and how bad can she be when she visits this salon regularly…It very much depends on who looks over your dog on arrival and some seem to base an opinion on the easiest way to get the job done…in this case shaving my dogs legs practically to the bone…tell me what was the charge for if she was just going to be completely shaven anyway?? She went in looking cute and fluffy and came out looking like a chicken for near on £60. There is one excellent and fair groomer working here, I believe her name is Liv…she should go out on her own, I would be very happy to use her privately."

"Have always been very satisfied. Great care taken of the furry friends. Staff very pleasant. Highly recommend."

"Only giving one star because 0 isn't an option. I took my dog for his appointment but we were early so I stood and watched while we were waiting. I witnessed a distressed dog being blow dried which was clear he did not enjoy. I saw no acts of kindness or attempts to calm / soothe the dog and instead I witnessed the 'groomer' repeatedly pulling on the dogs ear saying a firm "no". There were no treats offered to the dog in an attempt to help socialise him to the situation and it was clear that she wanted the job over and done with. Needless to say I spoke with a manager and left. I would never leave my dog here unattended if this is the treatment dogs recieve whilst customers are watching."

"I took my westies for a nail trim. Staff are very courteous and the costs are competitive. They really care about the pets in their care. I would definitely recommend The Groom Room"

"We've always had a great experience visiting, but most recently the staff excelled themselves. In record temperatures, they were clear and helpful about how they would keep the dogs cool, and watch for the effects of the heat. Whilst my dog was there I was involved in a car crash, and the staff were so thoughtful and genuine in their care that I wasn't concerned about my dog's well-being at all. The actual groom itself is always superb, with a full breakdown of what was done when collecting. I travel a little out of my way to come here, and will continue to as the experience is great."