Rotherham Fireplace Centre Sycamore Road, Rotherham S65 1EN

"Really would not recommend this company to anyone who wants an easy life, I'd give 0 stars if I could. I don't even know where to begin to be honest. In a nutshell, I was sold 2 solid fuel fires, and then was basically messed around for 6 months. I was constantly told they were on back order. I then I changed one fire to something different and the fitter they recommended to fit it then took 3 days to fit it ( and didn't finish it) and then proceeded to waste mine and my partners time for 2 weeks- said he was going to come on a certain day then didn't turn up. He then phoned my partner and proceed to shout at him when my partner was understandably annoyed at being messed about. The fire then wasn't fitted correctly, and i had to have it altered by another fitter. Had I not already paid for the fires, I would of walked away from this company then, but they still had my money for the other fire that I had now been advised wouldn't be available until January 2023. I sourced another fitter myself and in January was advised the fire wouldn't be available until February with 'no lead times' I had enough at this point and request that they look for alternative options, I was then quoted £1500 for a multifuel stove that I could of bought online for £800, I then requested a refund. I was then kept waiting 2 weeks for the refund that I then had to chase, I thought I was going to have to report them to trading standards. Honestly I had a horrendous, stressful 7 months dealing with this company. I've since managed to source a stove myself, for half the price i was quoted by these, thats guaranteed for 5 years and I've had it fitted with a hetas approved fitter that actually knows what they are doing. If you want a solid fuel fire/stove then AVOID!!!"

"If you are looking for a Company to install you a gas fire look no further, all it took was just one phone call for a representative to visit my home to advise on the options available The advice was given with suggestions and photos sent the following day together with a proposed installation date fixed (actually carried out a week early). The work was of a very high standard leaving the room spotless carried out by courteous and very pleasent workmen.Highly recommended"

"From start to finish Rotherham Fireplace centre have been a joy to deal with. They are very professional, knowledgeable and complete their work to a very high standard. We would definitely recommend them to friends and family."

"Faultless from start to finish. Communication from everyone was brilliant and the work was carried out with great detail. I'd recommend to anyone."

"Rotherham Fireplace Centre completely transformed our fireplace and did an excellent job from start to finish. It was a big job too; they removed our old stone clad chimney breast and fire before fitting a modern fire media wall. We are so pleased with it. Big thanks to Steve and the team plus Kerry & Sarah in the office who were always on hand to answer any questions we had. You can see from the photos what a transformation it was!"