Royal Arsenal Residential 46 Marlborough Road, London SE18 6TA

"Terrible experience with the lettings team. They keep on uploading properties on rightmove but none of them seem to be available it looks like. I was in touch with Reily from their team - he blocks your diary, and cancels at the very last minute every single time - giving reasons like unavailable to get access from tenant, property gone etc. - very unprofessional."

"When I first viewed a flat I told the estate agent that showed me around that my partner and I had a bad experience with estate agents messing us around and the estate agent assured us that they were not like this. I viewed the property and put an offer in. The estate agent said that they wanted it to be mine and that I had it secured. I was told I would receive the paperwork for it that night. It got to 8pm and I had still not received the paperwork so I rang the estate agent only to get a rude text telling me to "stop calling". Eventually, I got the paperwork. The estate agents kept pressurising my partner and I for over 11 days for extensive information and statements from several bank accounts, all our savings accounts and kept demanding more. My partner and I co-operated as we needed a place to live. 9 days before our move in date they sent an email saying that we could no longer have the property. I view this to be highly unprofessional and I believe they should have phoned to say this. Knowing this was extremely short notice for us to find a new place to live, the estate agents piled us off and sent an email saying "good luck". We even asked for information as to why we could no longer have the property and they said that they did not wish to discuss this. They made absolutely no attempts to help us find a new place to live having stated that they don't mess people around. They proved this to be a lie. Would not recommend them at all. The staff are rude and unwilling to help."

"Professional and experienced estate agents, rent with confidence! We rented from Royal Arsenal Residential for 6 years. The team is really friendly and always happy to help. The property we rented was in great condition and the few issues that did arise during our stay were resolved quickly and hassle-free. The deposit and inventory handling are done professionally by 3rd parties to ensure there is no conflict of interest. Needless to say, we got our full deposit back. In the end, we decided to buy our own flat so they even helped us find the perfect one. If you want the experts in the Royal Arsenal area, go with Royal Arsenal Residential."

"Royal Arsenal is a very nice area to live and the services of Royal Arsenal Residential made it even better. Moving in as well as moving out (I left because I changed jobs and relocated back to the Netherlands) went very smooth and totally hassle-free. Would definitely recommend!"

"Clean and peaceful residential society. Has the perfect balance between history and modern life style. There is a walk along the river which is awesome. Till date no problem with the apartment.."