Urban Stay Shard View Serviced Apartments Monument 19 Saint Mary at Hill, London EC3R 8EE

"I had a fantastic experience in my stay. Great experience, amazing views would defiantly recommend. The customer service was very helpful. Met all my expectations."

"The view of the Shard was so very special, location is just perfect,and more over they made good use of the space!"

"HUGE WARNING! The day after we checked out we received a message from JAMES the owner - informing us that we won't get our deposit back because the apartment was left in a very bad shape, he sent us a couple pictures that looked staged with whine bottles all over the place, tampons, every door on the cabinet was open, the dishwasher open and messy etc etc... Me and my friend was shocked because this wasn't even close to the reality!! We actually cleaned up after us, despite being charged £110 only for the cleaning fee... We then contacted James and told him we will take legal actions - luckily enough we had taken our own pictures and could prove with bank transactions that we never bought any whine bottles.. As expected we received an apology from James - claiming that this was a misunderstanding between him and the cleaning company.. Obviously we're not buying this and neither should you! The apartment itself had big problems, we couldn't keep the bedroom door open, the heater was noisy and kept me awake, the shower temperature was bad, water didn't really get warm. The living room window was broken and other things! Don't waste your money on this horrible place with bad owners."

"Urban Stay Shard apartments is a great place to live. The staff are very friendly and helpful. The apartments are very clean and well maintained. The location is great. It is close to the beach, shopping and restaurants. I would recommend"

"The good: the location is great, lots of accessible transit, easy walking to lots of places, tons of food options. Beautiful view. The flat was very clean when we arrived and was cleaned nicely while we were here. It was not huge, but I had feared a tiny place, and it was roomier than expected. Urban Stay left a few little essentials (but see below in the bad) and a very cute bag with a few goodies for our cat and puppy. We did not have trouble with the wifi like others. The medium: the street outside is noisy. Urban Stay can’t do anything about this, but be advised this would not be a good choice if you are a light sleeper. Especially in the summer as you need windows open to sleep. The bad: although we were mostly left with supplies, it would have been nice to have a sponge to clean dishes and a few other small cleaning things (like a roll of paper towels and a broom). Agree with others that the furniture is all fine, but not great. Several of our chairs were slightly broken. The number of items is a bit stingy (for example, would have been nice to have more than 1 towel each, as a woman I like to have a body towel and a hair towel). I don’t expect to have AC, but as others have mentioned the large southern facing windows are nice for the view but it gets very very warm in the sunshine and certain of the flats have more limited ability to open windows (our windows only cracked open). We bought an extra fan and that improved it but think there should have been two provided in the flat (one for bedroom and one for living room). Overall, I’d still recommend for what they are, short term corporate housing."