LiFE Residential South Bank Estate Agents 252 Westminster Bridge Road, London SE1 7PD

"Did a viewing with Matt Herring who is by far the best agent I have ever dealt with. I had a great experience and definitely felt that he went that extra step to get me the information I needed. I will definitely use Life Residential and especially Matt in the future! Thank you Matt!"

"Our property manager Maquel Thomas was and continues to be extremely unresponsive and unprofessional during our 1 year contract with Whitehouse Apartments. - Property was to be professionally cleaned before moving in as stated in our contract; this was not done even after multiple emails of asking for professional cleaning even after we moved in - Repairs took months to complete; the flush on the shared bathroom was broken for months while we waited for Maquel to respond, amid other (less urgent things) that we chased for months on end with no response - Maquel told us that the landlord wanted the property back for 'family' which is why we could not extend our lease. After we managed to find a new flat, we found that our flat was up again on Rightmove, with a new contract starting one week after our contract ended - To this day (2 months after the end of our tenancy) we have not gotten our deposit back despite emails and calls to Maquel on an almost daily basis"

"It has been more than 2 months since moving out and I still havent had my deposit returned. I have been prompt in my communications and clearly documented my move. I am really disappointed with this process, once you're a tenant you aren't a priority."

"Life Residential promised everything would be done according to our requirements, but once we paid upfront and signed the lease the property management failed to follow through. Though it was in the lease that the property would be professionally cleaned before moving in, the apartment was dirty with the previous tenants hair, filthy old bed linens, sticky counter tops, etc. I had to wait 6 months and write several emails before they put shelving in the refrigerator. The customer service is terrible despite paying over 25,000 pounds per year in rent. Please think twice before renting from this agency."

"I cannot be more disappointed with Life Residential!! The property manager kept ignoring our request for repairing kitchen appliances for at least 5 months, we have been cooking with no oven for half a year, also no working microwave for all this time. They are not communicative and I have had to resort to constantly contacting them in order to get anything done. Personally I am skeptical of the positive reviews written for Life Residential as they are completely at odds with both my and other’s experience of Life Residential and I find it difficult to believe that they are treating people so differently. I am currently going through the process of leaving the property (the landlady gave notice to leave 11 months into our 12 month fixed tenancy) and am experiencing the same issues regarding communication above. I noticed during this that the break clause is actually unfair in such a way that it benefits the landlord more than the tenant and I feel that this and others experiences with delayed deposit returns and spurious deposit deductions (that, when asked for proof, have ended up backing out of; has led me to believe that they are taking advantage of international tenant’s naivety regarding UK housing law. They seem to have zero interest in the experience of the tenants and are a liability for landlords should they come up against a tenant who can afford to have legal representation/legal advice."