LDB 206 Fulham Palace Road, London W6 9PA

"Georgia (letting agent) and Georgina (admin team) are lovely people but rather incompetent and seem to suffer from some internal communication and accountability issues. We paid our holding deposit 1 month ago. We asked Georgina to confirm that we would get furniture with the letting (wasn’t stated as furnished on the contract), who passed the buck to Georgia. Georgia asked if I could re-visit the property, to ask the tenants what items come with it. This was frustrating because Georgia could have just done her job properly the first time round when we first saw the property (she wasn’t able to confirm that we would get beds and desks then). Georgina wasn’t able to find the inventory to confirm the furnishings in the property after 1 month of searching for it. We only found that LDB didn’t have an inventory after 3-4 weeks of calling them twice a week, despite her saying she’d get back to me ‘in a few days’, 4 weeks ago. She never got back to me, and didn’t feel the need to inform me that she couldn’t find it, until I started calling regularly. Things to work on: communication with the tenants and within the team, assigning and holding responsibility, getting the ADDRESS right on documents/tenancy guarantor checks. Edit: increasing the number of stars I gave them, as Rohan liaised with the landlord and secured us a termination of contract early, due to personal circumstances, with a very nominal fee. Thank you Rohan!"

"Monday afternoon I called the agent with the name Rupert to book a viewing for today, Thursday. He told me that he would sent me a video of the property as it is already received an offer, and he sent me the wrong video without even sending the correct one afterwards. We had a viewing today on 1:30 PM, and he called me 13:00 PM to tell me that our viewing is cancelled. I am not sure how the marketing team will justify that, but that behaviour seemed unprofessional."

"I can highly recommend Rohan and his team for an amazing service and absolutely tireless work ethic. I have been letting my properties through them since 2007. The calibre of tenant is fantastic due to their rigorous referencing."

"They managed to get things done, albeit VERY slowly, when I was a tennant under LDB. But as soon as moved out it's like they didn't care anymore. Think twice about using this agency. We called LDB to ask about our deposit and the person claimed it wasn't their responsibility and put the phone down. We tried to call that same day and couldn't even get through. I sent an email and it's been a week and no reply. Only use this agency if you have no other choice."

"As a seasoned renter in London, I have come to be wary about how difficult it can be to find and secure a suitable property. I was pleasantly surprised by how professional and seamless the team at LDB (particularly Anmar and Sam) were when I had a very short period to find a suitable property, and how they took the initiative to help chase references to get me in at the date I requested which was short notice. I was also appreciative of the fact they kept me in the loop at every stage- as a busy working doctor I was grateful for this as moving property can be stressful. I liked the fact they made the paperwork as seamless as possible re identification documents and were flexible about when I could come to the office to drop my identification documents off to be checked. I am looking forward to my new tenancy and I would recommend LDB. They would be my go-to lettings agency should I move again in the future."