SilverDoor Apartments (London, UK) London W4 5DX

"Silverdoor is a useless middleman with no added value and on the contrary they will give you trouble. Don't book through them, go to the properties directly as they will be much more customer oriented. Just as an example of their utter incompetence, recently stayed in a property booked through Silverdoor, the property granted us late check-out without extra fee, confirmed several times by the hotel staff (not part of Silverdoor) who were super friendly. However about a week after checking out, Silverdoor chased us quite aggressively to pay for a late check-out fee that was never mentioned before. I then spoke to the hotel management directly, explained the situation and since the late check-out fee was never mentioned by their staff, they agreed to refund us the fee as a commercial gesture to apologize for the confusion. So I ended up paying Silverdoor this ridiculous fee, that was right after refunded by the hotel. Good thing the hotel actually knows how to handle customer service unlike Silverdoor!"

"Cotels have worked as a partner supplier with Marcus and the SilverDoor team for over two decades, working together to meet the clients’ needs in the best and most cost-effective way possible. Always a pleasure to work with, they are friendly, professional and fun, - the perfect combination!"

"I have worked closely with SilverDoor as a supplier partner for many years now and have built a great relationship with them. From strong and knowledgeable leadership at the top by Marcus and Stuart, the professional and efficient Partner Relationships team lead by Alex and Kurtis, and key departments such as Account Management and Reservations; they are a formidable team that know their business and provide consistently great service to us as suppliers and their extensive client base. I could not recommend working with them highly enough and hope to continue to personally do business with them for many years to come."

"We have been working with SilverDoor for more years than I can remember. They promote our apartments in Aberdeen, Glasgow and Birmingham and we have always found them to be a great team to work with. The team are all knowledgeable, efficient, enthusiastic and most of all very friendly. Nothing is ever a problem to them. Would highly recommend them to anyone. I have also used them to find me accommodation in London. I have never been disappointed. The apartments they provide are always of very high quality and are always in a great location."

"I’ve been using SilverDoor services for two years now. It’s a perfect alternative to hotel especially if You like a bit of home away. Quality of fully furnished apartments is really good. They are equipped with all You need in every-day life. And what’s equally important - staff is very helpful, responsive and considerate which makes every interaction a pleasure. Thanks a lot!:)"