Hey Pharmacist Rivington Road, Preston Brook, Runcorn WA7 3DJ

"Quite inept, Used to be a really great service when it was Coop health care but since it has become Hey it really is a painful experience to use. Items are always over charged on my account and have to chase up for a refund nearly every month. Some staff are helpful, some are not, either way always am told they will "look to improve, make changes blah blah blah but they never improve. Wait times for items are too long to make it a viable service any more. Will not be using any more."

"They were great when they were still Co-Op Health... Once Hey Pharmacist took over, it went from receiving items 4 days or so after ordering on a Monday, and then just worse and worse.. Items missed off, wrong quantities sent.. And as for speed... An order that was "approved by GP" on 2nd Feb, is still "being prepared" Problem is, if you attempt to "account" for their slow service, by submitting another order, then this is turned down by your GP on the basis that you ordered 2 weeks ago, but have yet to receive that order. Absolutely abysmal service - I've just signed up with Healthera, who reckon they are the fastest in the UK... Nothing to lose, and lots to gain..."

"Used to be efficient within a week no problem. Now it'll say 'preparing order' 2weeks later no sign of medication. Traced through my gp surgery who said these people hadn't even accepted the prescription so who knows how long I would have been waiting for 'preparing order' This keeps happening & its no good to read answers that they say 'we're making changes/moved to bigger premises blah blah, the service is now permanently shocking & dangerous once medication runs out. I cancelled this awful service & resume going to local pharmacy"

"We're going to change providers for my husband's medication. At first service was excellent, then they started taking longer, missing out parts of orders and now running out of meds. It's just too stressful dealing with this. Our surgery doesn't like giving new prescriptions too long in advance and we have to explain to them that Hey Pharmacist takes SO longer to process we must order sooner than usual."

"I signed up with Hey Pharmacist (then Co-op Health) at the beginning of Covid. It was completely brilliant - quick and reliable. Lately, however, it has been extremely slow - to the point that I have run out of essential medications. The help team is still very good but the actual pharmacy, in my opinion, is not and I have reverted to Boots (24 hours from requesting my meds to receiving my text to collect)."