Britannia Inn Hotel 54 Mansfield Road, Ilford IG1 3BD

"It's the worst hotel ever I've been to, the manager is a cunning person, they're just making money. Why there isn't check and balance? I'm a pakistani but why there's a pakistani manager? We aren't good at doing this stuff at all. Please don't spoil your money while staying here.. I'll write to relevant departments soon against this hotel and it's management as well."

"We got placed here as the hotel we had booked had no spaces so they transferred us here... It was quite unhygienic (the stairs looked like they'd not seen a hoover in months) and dated. We awoke to a horrible strong fried smell which lasted hours from about 6am till about 8.30am. we actually left the hotel early by one night as we could not stand the idea of smelling this monstrous smell for a second morning. It wouldn't have been a choice to book this place."

"The worst place we have ever stayed at. We were booked in for two nights paying an extra fee for full English breakfast. At check in they take £50 as a deposit (despite full payment made online) Once all that is done they inform we are to be placed at a sister hotel which they state has free parking, which is in a busier part of town. We come to this hotel and there is no parking at all and we have an offer for a sandwich for breakfast when money was taken for a full English and parking ?? They refuse to refund our money despite us having to pay money , faced with the most unfriendly staff that is not willing to help customers. Never would recommend. Very unprofessional staff !"

"The location was great. Walking distance to the train station, shops and local park. The staff weren't friendly but weren't rude either. I understand why though. There are alot of very weird people staying at this hotel. I probably wouldn't want to communicate with them either. The room was not good enough. Biggest problem being the black mold covering the bathroom. The window in the bathroom didn't close. The internet was a huge issue. It was slow and had terrible reception. Inside the room my phone had terrible reception aswell. There was alot of noise coming from above us during the night. As if someone was walking around unable to sleep. This was very annoying for my wife who struggled to sleep because of it. No coat hangers in the wardrobe, no clue why. Positively, the room had a kettle and a microwave with a few coffees and teas provided. We had clean towels everyday. The heater was brilliant and worked effectively. The bed was very comfortable and the staff were very helpful when we requested a second duvet. The breakfast situation was okay. The dining room was cramped but we had seating every morning. There was a nice variety of English style breakfast, hot tea and coffee, cereals, bread, toast, jams, milk and orange/apple juice. Nothing was of a high standard. But it was better food than we expected. I wouldn't stay there again. But it is worth the money."