Holiday Inn Express London - Newbury Park, an IHG Hotel Ilford IG2 7RH

"Attend a friend's 30th party in a function room. Lovely Evening. Fabulous large function room. The Party was hosted by Family themselves."

"The room was clean and tidy. And check in was smooth. All info was provided and help was given promptly when asked. We stayed for 3 nights and had a good stay. The only thing which left a bitter taste in this whole experience was a staff at breakfast on our last day( Friday) . I am unable to have any solid food first thing in the morning, and asked at reception on our first day whether a grab and go back can be arranged and I can have my hot drink at table with my family. The staff were really nice and provided me with grab and go bag for me for 2 mornings. The final morning when I asked for a grab and go, a rude gentleman plainly refused. He was unpleasant and abrupt. Finally the lady at the reception and another lady staff at the breakfast area sorted the problem swiftly by getting me a bag. However this man staff never apologised after the incident. Well, I guess there is always one in a competent staff group who tends to be awkward and biased. Kudos to other staff who work hard and are competent. Generally a good stay, equipped with good travel options. We took the tube easily into central London from Newbury park."

"We stayed here for one night for a family event. We chose this hotel due to the location and for the specifics around covid hygiene. For those reasons, we score it highly. There are one way systems in use as well as plenty of signs and other good ideas. Such as a pot of pens (to use when signing and checking in) and a pot to put the used pens, to avoid contamination. At breakfast, 2 staff members are there to take your order and walk through each area, so you can see what food and drink is on offer and they will sort it all out for you. Really well done to Holiday Inn for these covid smart approaches! I only gave it 4 stars because I think the car park lay out is very odd, as you enter a different companies car park to get to the hotel one. Then the disabled bays aren't clearly marked and therefore I saw lots of disabled parking bays taken up by non blue badge holders. Also in general, due to the layout of the car park to the busy road, and breaks in the bushes, it feels like there could be security issues. The room are fairly good size and good lay out. The mod cons are simple but effective. All nice and clean and I think they've done a good job for the price! The window panelling means that when it rains, you will hear it! Especially at night."